A & Sons Pool Service

I’m not someone who typically leaves bad reviews. In fact, most of my reviews are 5 stars because I genuinely try to support businesses when I can. I used this company for two seasons and initially had a very positive experience. They were flexible, kind, responsive, and did a beautiful job cleaning the pool and helping with PVC repairs. Unfortunately, things changed after I discovered an issue with the filter. One day I came home and could barely get it off because it had been forced on so tightly — even my husband struggled to remove it. That’s when the problem started. I reached out simply asking whether repairs like this were covered or if they carried liability insurance for accidental damage. After that, communication stopped completely. As a service-based business owner myself, I understand accidents can happen. What matters most is how a company responds when they do. Unfortunately, the damage is significant — around a $400 repair — and the lack of communication has been the most disappointing part. Had they responded and worked toward a resolution, I would have continued using them and would not be leaving this review. But the complete lack of response leaves me concerned about how similar situations may be handled for future customers.

I’ve been using A & Sons Pool Service for a few months now, and they’ve made pool care so easy. They’re punctual, friendly, and thorough, always taking time to explain chemical levels and what they’re doing. My pool is sparkling clean and perfectly balanced—no guesswork, just great service. If you need reliable pool cleaning, I highly recommend A & Sons Pool Service.