Resort Spa Services offers local sales and service for hot tubs and pools, helping homeowners with model selection, site readiness, delivery, and ongoing care Serving homeowners across Burlington, Vermont.
Clear guidance on site prep and ownership expectations, timely scheduling within store hours, and post-install support when issues arise. Local familiarity with Rutland-area properties and seasonal conditions Local experience that helps homeowners across Burlington, Vermont compare a more region-aware provider.
Serving Rutland and nearby central Vermont towns, including mountain resort areas such as Killington and Okemo.
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Hot tub and spa sales; pool and spa maintenance; troubleshooting and repair; site scouting and installation coordination; seasonal openings/closings; water care guidance; outdoor living product sales.
Recent reviews note smooth spa purchases with clear site assessments, on-time installation, and quick follow-up when small issues appear. Several customers mention same-day or next-day responses and helpful troubleshooting. There are also a few critical reviews that cite communication concerns and disputes about billed services. Overall feedback trends toward reliable maintenance and responsive support after installation.
This should be a five star plus review. I absolutely love my propane stove. I had a little problem with it and Tom came right out to deal with the problem The next day . I’m sure it’ll be up and running again very soon!!I’m looking forward to doing more business with them in the future
Great experience with this group. Got a beautiful spa. The install was easy. They came scouted the site - told us exactly what needed to be done and installed on time and on budget.We had a slight problem after install, Rick drove out immediately same day and fixed it - it was a Saturday and after their store was closed.
Resort Spa Services has been beyond wonderful regarding the maintenance of our hot tub. They are always reponsive, reliable, and professional and we wouldn't have anyone else doing the work. Excellent all-around!
I'm an AirBnB owner and was beyond disappointed with this company, the rudeness of the owners, and charging for services not provided. My review mimics the other 1-star reviews, and for good reason! I used this company for almost 10 years because I thought they were the only game in town(there are many other much better companies around now). It wasn't until I installed cameras on my hot tub that I realized they were completely lying in the services they provided. Then Tom, one of the owners, asks me, "What's the problem here." Well, I have you on camera not providing the service you're billing me for. On multiple occasions, I was charged for the expensive drain and clean when they never performed a drain and clean. They actually stopped by for about 5 minutes to check the chemicals and left. After they were called out on that they made up for it by making sure to bring in a water truck to fill my hot tub instead of using my hose like they always did until I caught them lying on services. Water trucks are quite expensive so they did that to charge me even more. They also do not follow instructions from owners and always give an attitude when you call them. Tom, an owner, is just a nasty man and should probably retire. I had to constantly check up on them because they usually didn't show on the day I needed them to. With running an AirBnB you need professional and reliable companies to run your rental. Resort Spa Services caused me numerous headaches, revenue lost, and bad reviews because of their lack of caring for the customers they service.
In January 2019, during one of the coldest weeks in years, I had an issue with my hot tub. Although Resort Spas already had full schedule with service calls, they were able to stop by my home in Killington the same day I called to diagnose the issue. Several sensors on the control board were toast, which explained why the tub was occasionally loosing power, and several other components failed during subsequent freeze-up after power loss. Rick was able to diagnose, track down parts, and get the hot tub operational within a few days. We were very appreciative of his quick response, which has been in line with previous 4-5 experiences I've had with Resort Spa. I recommend Resort Spa as most cost-effective, and reliable hot tub maintenance and repair in the area.
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