Business Profile

Phoenix Pools of the Carolinas

Pool & Hot Tub Companies in Charlotte, North Carolina
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Phoenix Pools of the Carolinas

Local pool repair and maintenance company in Charlotte, North Carolina known for responsive scheduling and practical, repair-first guidance. Typical visits include diagnosing heaters, fixing minor leaks, and preparing pools for the season.

Why Homeowners Choose This Business

Homeowners highlight prompt scheduling, direct communication, and practical solutions that avoid unnecessary replacements. The company is reachable by phone and online, and provides guidance to help prevent future issues Local experience that helps homeowners across Charlotte, North Carolina compare a more region-aware provider.

Service Area

Serving Charlotte, North Carolina and nearby communities within the greater metro area.

Active Business Listing

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How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.
  • Holds a strong position among local competitors.
  • Performs at or above the local average for Google rating.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

  Establishment
  Point Of Interest
  Renovation Services
  Pool Repair
  Maintenance
  Pool heater repair
  Repairs
  Pool Leak Detection
  Pool Cleaning
  Pool Maintenance
  Pool Liner Replacement
  Pool Opening Service
  Pool Closing Service
  Spa And Hot Tub Service
  Equipment diagnostics
  Pool Pump And Filter Service
  Residential Pool Service

Pool repair, heater diagnostics and repair, leak detection and minor leak fixes, cleaning and maintenance, seasonal openings and closings, liner assessment and replacements.


Reviews

Recent Reviews

Skyler came out to the house the same day we called him and quickly diagnosed our problem with our pool heater. He also provided advice on upkeep and how to prevent damage to our system in the event of a winter power outage. Very professional.
I’d highly recommend this veteran-owned business.

Google Review
Alexander Antoniou on Phoenix Pools of the Carolinas

Skyler came out and diagnosed and fixed my pool heater same day. Very honest and reasonable guy, and will give him our future work because of his honesty and quality work. We had other pool guys come out (pool Drs and others) who took one look and said we needed to spend thousands of dollars to replace a perfectly functioning pool heater. Imagine that. Thankful and grateful for Skyler.

What an absolute life-saver!!!

I'm disabled. So I have a person who opens my pool for me, and they've been doing a great job for 12 years. This year, they forgot to switch the valve that keeps the water in the pool. I lost 20,000 gallons overnight.

It took approximately 3 days to get tankers of water for the pool. My 5-year-old liner was exposed to 90° heat for that time, and it damaged and cracked the liner.

I was sure that I was going to have to shell out thousands of dollars for a new liner. I called Phoenix Pools and talked to Skyler. I thought that patching it would be pretty much impossible. I said that, if by some miracle, he was able to patch it - I would appreciate it.

In full disclosure, I wasn't expecting a miracle. I was expecting another quote for another liner. But Skyler came out, and he was able to patch the pool. He charged me an incredibly reasonable amount, to the extent that I was blown away.

I will use this guy when it is time to replace my liner. Why? Because he's honest. Anybody could have come out and told me that my liner was shot. He didn't. He allowed me to get one more season out of my liner. That means so much to me. So many people take advantage; and this guy didn't.

I'm still flabbergasted by how awesome the experience was. I highly, highly, highly recommend Phoenix Pools. If I could give this guy 100 stars, I would. Honesty is a rare commodity these days, and great customer service is even rarer. I got both. I'm so happy.

Google Review
Cheryl-Anne Jones on Phoenix Pools of the Carolinas

I have GREAT feedback about Skyler Jones of Phoenix Pools. Over the years I have found pool companies to be hit or miss.
Skyler is a hit! He knows his stuff. He does repairs, maintenance, liner replacements etc…
Super dooper responsive and an incredibly kind fella.
If you ‘need a guy’, call him. He’s great!

I sent an email to Skyler over the weekend and he unexpectedly responded. He gave me some days he could stop over to check out my pool. He then texted me first thing Monday morning to give me his schedule so I could arrange a day that worked. We picked Thursday. Skyler texted me on Wednesday saying he was working nearby and could stop over in afternoon. That worked better for me as it turned out. Skyler fixed several little leaks and replaced my pressure gauge without charging me!!!! He diagnosed my bigger problem that we have time to address. Skyler has helped me over the past 10years. I have never been disappointed

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Frequently Asked Questions

Common calls include heater troubleshooting, minor leak repairs, equipment checks, and routine cleaning. The team can also assess liners, recommend next steps, and perform seasonal service like openings and closings.

Availability varies by season, but customers often report fast scheduling and, in some cases, same-day diagnostics. Calling earlier in the day improves chances for quicker appointments.

Yes, service covers residential pools and many spa and hot tub systems. If your equipment is uncommon, the team can discuss details by phone first to confirm parts and compatibility.

Yes. Technicians provide straightforward assessments and explain costs, expected lifespan, and performance impacts. The goal is to help you choose the most practical and cost-effective option.

Yes, seasonal services can include startup checks, chemical balancing, equipment inspection, and winterization steps. Scheduling in advance is recommended during peak spring and fall periods.
 Not Verified

Opening Hours


  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
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Business Details


Business Rating
Not Currently Available Not Verified
Address
10612-D Providence Rd #483, Charlotte, NC 28277
Phone
Business Type
Swimming Pool Contractor
Website

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