The Folsom location of The Hot Tub Store supports El Dorado Hills, California residents with a curated selection of hot tubs and swim spas, hands-on comparisons, and practical after-sale support. The focus is on clear information, straightforward delivery coordination, and easy access to ongoing water-care supplies.
Local showroom access, straightforward comparisons, and ongoing support make the process easier. Customers highlight attentive help finding the right size and price point and note useful post-delivery guidance for water care and supplies Local experience that helps homeowners across El Dorado Hills, California compare a more region-aware provider.
From the Folsom showroom, the team routinely assists customers in El Dorado Hills, Californiameron Park, Rescue, and nearby foothill communities.
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Retail sales of hot tubs and swim spas; product education and sizing guidance; delivery coordination with installers; starter water-care setup and orientation; in-store chemicals and accessories; referral to service scheduling for repairs and maintenance.
Reviews frequently mention knowledgeable staff who take time to answer questions and match models to budget and space. Shoppers note proactive communication before and after delivery, with helpful water-care instruction and supply support. Several comments point to responsive scheduling and on-time arrivals for service visits. Pricing expectations and product fit are commonly described as well-explained.
Called on a weekend just to get some pricing and ended up talking to Greg the owner. From the first conversation until months after the delivery of my hot tub I have had nothing but excellent service and excellent experience. The company has multiple people that are there when I text with questions. They have a wonderful concierge service that helps you learn about how to care for your hot tub once it's installed. There's no hesitation when I am confused or concerned about something I need to do with my hot tub. I will always go back to the hot tub store and Greg and his team. Thank you so much guys!
Dan is the best!! He is knowledgeable and helpful with all the Hot Tub Store’s products. Dan always has all the answers to my questions and can help you to decide on the best product for you. I’m so glad I found him and the Hot Tub Store when I was looking for a hot tub and swim spa!!
I went to the Hot Tub Store in Folsom with a specific sized tub in mind and a specific price. It was hard to meet my desires but Patrick went through all the information and showed me a lot of tubs. I was not ready to adjust my goals and after a few weeks, thinking I would not find one, he called. He found exactly what I wanted and I bought it. He never gave up and now I have the perfect hot tub which I use everyday. In addition, after my tub was delivered Christian provided an orientation and showed me how to administer the chemicals etc. the folks there are just very knowledgeable and professional. The Hot Tub Store in Folsom is the place to go.
First time in 5yrs of ownership, my Hot Springs spa sprung a leak. Called The Hot Tub Store who quickly arranged for a service appointment.Rainy, cold day… fully expected a cancelation/reschedule call. Nope.Benjamin called to talk through the issue and proactively assure that the service truck was stocked with materials that may be required to complete the job.Both Benjamin and Chuck showed up on time and were extremely professional and courteous.Their experience was evident immediately - not only did they quickly isolate my leak (which I’d have never found), they also addressed some other lighting issues I didn’t even know I had. They also assessed my tubs chlorination levels and gave me some excellent feedback.Could not have been more impressed with both gentlemen. Benjamin and Chuck’s performance and that of The Hot Tub Store Service Dept. was outstanding.
Purchased our first hot tub earlier this year from the Hot Tub Store in Folsom and couldn’t be happier. Scott and the team helped me pick out an awesome unit and even delivered it to our home which was 50 miles away. Taught me how to keep it chemically balanced properly and they have a helpful website for ordering maintenance supplies.
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