J Caldwell Custom Pools

It took 15 months to complete a job that was verbally quoted as 3-4 months. Broke ground 12 Nov 2024 and final work completed 04 Mar 2026. Actually took almost 16 months. At some point you just have to stop. Multiple reworks including water feature, sink, wood stain, and pool plaster. Both had to be removed and reworked. They are beautiful now. Coping was beautiful but when they chipped out the original plaster they threw heavy tools up on coping and scratched it badly. They came back and used a grinder to remove the scratches. Horrendous. Look at the photo of the coping. The concrete is powdered on the surface and tracks in the house. I pointed this out many times and was told it’s normal. BS! I will learn to fix it myself because I can’t trust J Caldwell to address and correct these deficiencies to a livable standard. If you contract J Caldwell get timelines and details. Our contract was very vague with the exception of payments and due dates. I am a retired Navy Master Chief and I’ll call BS when I see it! Stay on these guys if you hire them.

I cannot recommend J. Caldwell Custom Pools enough! They were recommended to us by a family friend to do a renovation and add a sun shelf. Even though we live more than 3 1/2 hours from DFW Ben made the trip out just to do our quote. Even with the long drive every crew showed up on time and worked late! You can tell that they take pride in their work and are skilled at what they do! Today Thomas and Hero came out to balance the pool and clean up debris that fell in our pool! They answered texts promptly and even completed the project a month from the date that Ben came to get an estimate.

We just finished a building a new house that included a new pool by J Caldwell Pools. J Caldwell Pools exceeded our expectations at every step of the process. Tanya was so helpful and knowledgeable in working with us to design our pool and pick out the finishes within our budget. The construction crew was one of the best contractors on site. We never had to worry about them doing excellent work on time and on budget. Finally the checkout/commissioning crew did a great job getting the pool running and showing us how everything worked. We are eagerly waiting for summer so we can begin using our new pool.

We had a great experience with J Caldwell Custom Pools! Ashley met us on site to discuss what we wanted, and came up with a beautiful design that encompassed all that we were hoping for. Brent and his crew brought that design to life and we couldn’t be happier! The whole team was friendly, patient, and truly wanted to make sure we were happy with the job they did for us! We will definitely use them again for any pool needs we might have in the future. Highly recommend!

We had our pool design in hand but needed a pool company to execute it and J Caldwell did it perfectly. This was our very first pool to ever own so we needed some extra education time to feel confident as new pool owners. I can’t say we actually got that but we did encounter several of their subcontractors who were very knowledgeable and happy to explain each part of the pool building process to us. The pool is beautiful. The entire process took15 weeks? That is from the day they started digging until the last step was complete. We have no idea if that is quick or slow but we are very happy with the end results!