Retail pool and spa store offering above-ground pool and hot tub sales, equipment, parts, chemicals, and in-store water care support Serving homeowners across Kalamazoo, Michigan.
Local storefront with parts on hand, practical advice for new spa and pool owners, and guidance on balancing water and selecting compatible equipment Local experience that helps homeowners across Kalamazoo, Michigan compare a more region-aware provider.
Portage, Kalamazoo, and surrounding Southwest Michigan neighborhoods.
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Above-ground pool and hot tub sales; pool and spa chemicals; pumps, filters, and parts; covers and accessories; in-store water care guidance; basic troubleshooting for pool and spa equipment.
Reviews frequently mention helpful staff who take time to explain water care and start-up steps, with several customers calling out knowledgeable assistance at the counter. There are also comments noting reliable product recommendations over multiple seasons. A smaller number of reviews report dissatisfaction with service interactions and communication during problem resolution. Overall sentiment trends positive but points to mixed experiences with follow-up on complex issues.
Great customer service! I was given a spa and they helped me out with learning how to get started and maintain a spa. I arrived not knowing what to do, and left with all the information I needed.
I love Vicki! She is the best. She takes time to explore your situation and is super knowledgeable.
Be very careful. They incorrectly plumbed a filter, then began to take a defensive position. Their customer service is terrible; all the people there will talk over you and tout how knowledgeable they are, but beware, their actual service is terrible. When push comes to shove, if you go with them, be careful, if you have an issue, you will have to be sure to defend yourself appropriately. They lack true customer service capability and are not great listeners. Be very clear on what you want, need and have it in writing. For years they were great but in the end, they're just too difficult to work with.
We have relied on the expertise of Michigan Pool's people for the last 5 years (especially Vicki). We appreciate their services and products.
I first called and visited Michigan Swim Pool & Spas in early summer of 2020. I was searching for above ground pools. When I called, Vicky was very helpful and provided me with very specific details that I needed. Unfortunately, I waited another couple of weeks before deciding on a size and shape of pool. I visited their store ready to make a purchase to find out that the pool shortage hit the day before. There was nothing available. However, they did refer me to another pool store with the belief they had a couple left in stock. They made no money off of the sale but were still willing to give a customer help at their expense. It worked out, we got one of the last pools the other store had available. Fast forward a few months later, we had a repair that needed to be done on our older model hot tub. Unlike others, they were willing to repair a model that they did not sell (the hot tub manufacturer went out of business a few years ago). The repairman they sent to the house was awesome! Very laid back but yet knowlegable about the hot tub and repair needed. The repair was surprisingly a reasonable cost, I expected it to much more than it was. If I decide to upgrade my hot tub someday, this place has my business! If I lived closer I would get all supplies from them just to show my support.
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