Business ProfilePool & Hot Tub Companies in Kelowna, British Columbia
Valley Pool & Spa
Valley Pool & Spa
Valley Pool & Spa is a Kelowna pool and hot tub supplier that has served the Okanagan Valley since 1972. Its Kelowna operation also has a retail store alongside its pool construction work.
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Business Highlights
- The company is family-owned and operated as a second-generation business.
- It lists Gene Brown as a Platinum-Level Genesis 3 designer.
- The company reports winning international pool awards, including gold awards.
Service Area
Kelowna, Big White, West Kelowna, Peachland, Summerland, Penticton, Lake Country and Vernon; other areas in and around the Okanagan Valley by special request.
Active Business Listing
Valley Pool & Spa is one of 12 pool & hot tub companies ProsGrade lists in Kelowna, British Columbia.
Active
Public local listing
Listing details
12 services listed, including Custom concrete pools, Pure Stainless™ pools and Fibreglass pools. Open Monday to Saturday. 109 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Valley Pool & Spa compares with the other 11 pool & hot tub companies on ProsGrade in Kelowna, using public Google ratings and review counts.
- Has more Google reviews (109) than 9 of the 11 other Kelowna pool & hot tub companies on ProsGrade.
Services Covered
12 services- Custom concrete poolsCustom designs; cast-in-place construction; vanishing edges, tanning bays and waterfalls.
- Pure Stainless™ poolsCustom shapes and sizes, including vanishing edges, glass walls and hydrotherapy seats.
- Fibreglass poolsPre-formed, ready-to-install Latham pools in a range of shapes, sizes and finishes.
- Commercial poolsPure Stainless™ pools prefabricated off-site for rooftop patios and amenity decks.
- Hot tubsCal Spas hot tubs.
- Pool and spa maintenanceWater balancing; vacuuming and brushing; filter and chlorine-generator cleaning; equipment maintenance.
- Pool and hot tub openingsFilling pools, removing covers, adding opening chemicals, cleaning filters and salt generators.
- Pool and hot tub winterizingClosing chemicals, plugging lines, covering pools, cleaning salt cells and filters.
- Leak detection and pressure testingPressure testing and dye testing.
- Pool plumbingNew equipment plumbing, replacement plumbing and leak repairs.
- Automatic cover servicingCleaning cover tracks and the cover.
- Pool renovationsVinyl liners, energy-efficient heating and UV systems, automatic and safety covers, and sense-and-dispense technology.
Reviews
What customers say
Customers praise helpful, knowledgeable staff: one customer recalls quick help locating a store part, while another credits Shawn with honest, knowledgeable guidance when choosing a Master Spa hot tub. A different customer reports two leaks, two console replacements and a motor replacement in a 10-month-old CalSpa tub; a technician eventually found and fixed a leak. The same reviewer says a pool salt reading went high after a recommended salt addition, prompting draining and further testing, and felt management blamed them and offered no apology.
Customer Reviews
Marco Longley
Top marks. The crew installed a new liner, 3 days to complete and looks stunning. These guys are professional and awesome.
Gordon Janzen
Most of the younger front line staff and Tyler (tech) are courteous and helpful. But that's the end of the good news.
We've spent approx. $140K there on a pool and spa but do not feel remotely like a ' valued customer'. Two examples as to why:
Our 10 month old CalSpa hot tub has had two leaks, two console replacements, and a motor replacement. Total lemon. On the first leak, management's attitude was 'prove to me that it's leaking by removing a panel (NOT trivial) and finding the leak yourself', ostensibly to save us being charged for a service call. My word that the water level is declining 6 cm a week was not sufficient. They eventually did send a tech and the leak was found and fixed.
Our pool was re-opened in May and we were advised to add 5-8 bags of salt. We added 5 to be safe.... but the salt reading was then off the charts (high). That necessitated draining and additional trips for testing. The manager looked for reasons why this was our fault. Zero customer focus and no apology, let alone compensation.
I would not recommend this firm.
victoria winters
My friends and I came into this store looking for a part we forgot to take a picture of to explain but with they were quick to come help and we found the part right away!!
Being eager to help is always a win
Plus got to pick this rubber ducky so win win
Kyre Dawn Smith
We have been looking for the right hot tub for a while. This turned out to be a great place. Shawn and the ladies working here are great to deal with. Shawn was honest and very knowledgeable. We ended up getting Master Spa hot tubs, they gave us a great deal. I then lost (the wind blew it away) something that came with the hot tub and Shawn helped us out right away. Thank you.
Jeff Long
Our experience with Valley Pools was outstanding. We purchased a high quality spa at a fantastic price. There were some issues regarding our electrical capabilities and they went the extra mile to get us the spa that fit our needs perfectly. From the sales to the technician, their knowledge and help was exceptional. The delivery team was incredibly efficient and so pleasant to deal with. I would highly recommend Valley Pools and their team! Thank you Valley Pools!
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Frequently Asked Questions
What process does Valley Pool & Spa use for residential pools?
The process runs from initial concept through final installation.
Does Valley Pool & Spa offer financing for pools?
Financing is available for concrete pools through FinanceIt.
How often does Valley Pool & Spa recommend automatic-cover service?
It recommends yearly service and a comprehensive mechanical inspection and maintenance by the cover manufacturer every couple of seasons.