Derby City Pools & Outdoor Living

Derby City Pools did a complete pool renovation project with all new equipment, plumbing, deck area and updated pool layout with Spash Pad area. Their communication, transparency, expertise and professionalism were unmatched. A special shout out to Ben who lead the project and Nigel for critical electric work. I fully endorse Derby Pool !! John Couch

Beware!! I did not have a pool installed but my neighbor did. This company and all involved did $2600 worth of damage to my property. They never installed a silt fence and all mud came into my yard. No one had the courtesy to come to me to talk about the damage done or offer to pay for the damages. Due to this I have called and kindly asked for them to stay off of my property and they continue to use my property to access the neighbors yard.

We are beyond happy with our pool from Derby City Pools. From the initial consult to completion, everyone was professional and their knowledge showed they’re at the top of their industry. They didn’t just talk the talk, they walked it. They knew exactly what to do when challenges arose. They were meticulous to detail and the project manager is a perfectionist! The crew was amazing, and we loved coming home every day to see the progress they had made. They gave us our dream pool oasis, and it was better than what we could have imagined. We owe it to their amazing team and hard work. You won’t go wrong when you trust Derby City Pools, they simple are the best!

I researched for months and came across a pool company called Derby City Pools run by Alex and Rick Fransen. I have met other families who have had pools put in by this company and these families have nothing but good things to say about them. I’ve heard nightmare stories from other companies but not this one. Work started on my pool May 2nd 2022 it was completed on 15 June 2022, we took a week delay due to no concrete being available. About the process, Alex came over to my house for initial meet on July 20, 2021. There were lots and lots of design emails back and forth. Alex submitted to me an initial design, I liked what I saw, so I put money down. The real design process started after that. He submitted to me a VR design of my backyard showing my pool / backyard in day and night. The VR to final project is almost identical. Alex and his team are super respectful, nice, trustworthy, and most importantly, they have incredible attention to detail. Every concern that I had through the process, they were already aware of and either fixing it or making it look good. The team that he uses to dig your pool are extremely knowledgeable and experienced pool builders. Alex and his team put the pool in, did a paver patio with two different retaining walls and a ton of landscape lights. I used Derby City Pools’ electrician, Nigel Ottersbach. I had previously removed and rebuilt a deck last summer (2021). Nigel came over to my house this January to run all the electrical wiring for the deck speakers, ethernet cables, lighting wires, and pool equipment electrical. I will use Nigel for everything when it comes time for anything electrical. He was extremely professional, detail oriented. When he drilled through the beams of the deck, he measured each hole precisely so all his wires ran in a straight line and organized. The electrical inspector loved this, said it made his job much easier. If you’ve read this far, stop your research and call Alex or Rick to get a pool put in your backyard. YOU WILL NOT REGRET IT! MY kids average 4 hours a day in it and our family is making tons of memories in our dream backyard…ALL THANKS TO ALEX, RICK, AND THE DERBY CITY TEAM! https://youtu.be/n5QXfYmX670?si=qLZeLp7C3BMYsKpm

We really enjoyed our experience with these guys, Alex and Rick were very responsive and catered to our requests. When we started this project in early March, I didn't think we'd be swimming this year, but we were and had a couple of months to enjoy it. The crew was amazing, I wish I could remember all of their names, but they kept us up to date with every step, and when we needed to change/add/subtract parts of our project, they were right there to exceed our needs. When perusing their website the pictures of their past projects were what had us reaching out. Our job was not a large or a super intricate one, but we were treated like if it was the most important one. Thanks guys!