Business ProfilePool & Hot Tub Companies in Oakville, Ontario
Ultimate Pool Service
Ultimate Pool Service
Ultimate Pool Service is an Oakville-based pool service company with a retail store and online supply shop. It has operated since 2002. Its work spans seasonal openings and closings, routine maintenance, equipment installation and troubleshooting, alongside in-store water testing and pool supplies.
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Business Highlights
- The company says it is fully insured, including WSIB coverage.
- The company says it was named 2022 Oakville Awards for Business Excellence Mid-size Business of the Year.
- Senior service technicians attend all pool openings.
Service Area
Oakville, Mississauga and Burlington.
Active Business Listing
Ultimate Pool Service is one of 12 pool & hot tub companies ProsGrade lists in Oakville, Ontario.
Active
Public local listing
Listing details
9 services listed, including Pool openings, Pool closings and Pool inspections. Open 7 days a week. 93 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Ultimate Pool Service compares with the other 11 pool & hot tub companies on ProsGrade in Oakville, using public Google ratings and review counts.
- Has more Google reviews (93) than 6 of the 11 other Oakville pool & hot tub companies on ProsGrade.
Services Covered
9 services- Pool openingsWinter-cover pressure washing, winter-plug removal, equipment preparation and testing.
- Pool closingsEquipment winterization and blow-out protection for suction and return lines.
- Pool inspectionsVisual review of accessible components; detailed PDF report.
- Weekly maintenance
- Water testingIn-store testing.
- Cartridge cleaningCartridge-filter cleaning.
- Liner replacements
- Safety covers
- Pool equipment installation and troubleshooting
Reviews
What customers say
Customers praise the team’s courteous manner and responsive communication. One customer found genuine OEM parts for an aging Polaris 280 pool cleaner in stock and said shipping was quick. Another describes staff troubleshooting a Dolphin S400 issue and replacing its power-supply unit.
Customer Reviews
Tracey Hamilton
I recently ordered several parts for my aging Polaris 280 pool cleaner. I was having a hard time finding genuine OEM parts and was thrilled Ultimate Pool Service had everything I needed in stock. The items were shipped super quick too. Thank you
Sandra Edwards
Brian and Grant Hildebrand, owners of Ultimate Pool, run a first class business always going above and beyond with their great team. All team members are helpful, courteous and very pleasant. I have tried several other companies and Ultimate Pool Company is head and shoulders above all of them and that is why I have been using them for the last 8 years and will continue to do so.
Rohit Das
The true testament of a great business is not the experience you get when you purchase something but how they treat you when the product needs support. I bought the Dolphin S400 last month and it had some issues from the start. I went back to Ultimate Pool Service more than a month after purchase and Lyndsay and Isabella went above and beyond to help me troubleshoot on the spot (even though their actual tech support team was away!). Once they knew that it was a hardware issue in the power supply unit, they immediately replaced it with a new one. They even handled all the paperwork and I could walk out feeling like I made the right decision buying a reasonably expensive product from a business that genuinely cares about customer service. I'd absolutely go back to them for my future purchases.
Dennis Smiljanic
Ultimate Pools installed a new pool heater for us and the experience has been excellent. Brian is very responsive to all questions and communication has been fantastic. Everything was completed on time which has not always been my experience with other companies. Overall, Incredibly happy with the installation and customer service.
Lauren Purkis
The team at Ultimate Pool Service is great to work with. Brian is always available to answer your calls and when our pool liner install was delayed. They ensured the job was done perfectly over a weekend to get it completed for our family party. They went above and beyond to help us get the pool
Back up and running.
The maintenance team that comes to ensure the pool is balanced and the equipment is in good order are polite and professional. We are very pleased with the service and commitment from this company.
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Frequently Asked Questions
When does Ultimate Pool Service recommend opening a pool?
It recommends scheduling the opening at least two weeks before the planned pool use.
What must be ready for an equipment start-up?
The winter cover must be fully removed before the technicians arrive.
Does Ultimate Pool Service start gas pool heaters during openings?
No. Gas-heater servicing and start-up are outside its opening process; it recommends having a licensed gas fitter handle them afterward.
What does an Ultimate Pool Service inspection not cover?
Inspections are visual and non-invasive. Underground plumbing, concealed components and inaccessible areas cannot be evaluated without further testing or investigation.
How soon are pool inspection reports delivered?
Most reports are delivered within two business days.