HotShot Hardscape and Pools

Dawn Poteat on HotShot Hardscape and Pools

From the very beginning we dealt with Eric, their designer. He was AMAZING!!! Vinny the owner, is just as AMAZING!!! Our backyard came out better than I ever could have imagined!! People are in ahhhh we they see it. I go out there during the day and at night when the fireplace is going and our beautiful water feature is on and I still can't believe how great it turned out. Their customer service is beyond superb!! Eric, their amazing designer, truly listened to EVERY WORD I said about what my vision was and he nailed it!! I would highly recommend them!!! I truly cannot say enough amazing things about them!! Thank you Hotshots from the bottom of my heart for making our dream and vision become reality. OUR BACKYARD IS A SHOW STOPPER!!!!!

Anthony Lampkin & Reesha Houston on HotShot Hardscape and Pools

My partner and I entered into a contract with Hotshot Hardscaping on January 12, 2026, with the expectation that our project would be completed by the end of April. Permits were finalized at the end of February, and construction began during the first week of March.

At the beginning of the project, communication was excellent. The design team kept us informed of progress, timelines, and any challenges that arose. Unfortunately, as we approached the expected completion date, communication steadily declined. It eventually reached the point where we had to repeatedly email or call to receive status updates. Not to mention we have a jacuzzi spa getting installed & the dealer keeps calling asking when do we expect to coordinate delivery. Unfortunately we are two months behind the expected completion so at this point we have no clue.

Because we have security cameras on our property, we were able to observe the work as it progressed. During the project, I frequently noticed trash left behind by contractors, including energy drink cans, water bottles, and food wrappers. In one instance, I observed a worker throw a can into our fire pit before covering it with gravel and lava rock. This level of carelessness was disappointing and unprofessional.

It also became apparent that Hotshot relies heavily on subcontractors. During the installation of the sprinkler water line, the team was also supposed to account for a future extension for our misting system. Unfortunately, the water supply line for the misting system was never run, causing delays and additional work later. Additionally, the light for the misting fan was not connected. When we brought this to their attention, we discovered there had been no plan to connect it to the designated power switch unless we specifically requested it. It is now the later part of June 2026 and the project has still not concluded, with no update or communication in the last two weeks.

Overall, the project felt disorganized. There rarely appeared to be a project manager onsite coordinating work or ensuring subcontractors understood the next steps. This lack of oversight resulted in missed details, delays, and unnecessary frustration.

What makes this experience particularly surprising is Hotshot Hardscaping’s nearly perfect 5-star rating. Based on our experience, either the level of professionalism and project management has declined significantly, or the reviews do not accurately reflect the customer experience. Either way, our experience was the complete opposite of what we expected based on the company’s reputation. The contrast is so significant that it’s difficult to believe we worked with the same company described in many of the reviews.

While the project is slowly moving forward, the lack of communication, poor job-site cleanliness, missed installation details, and apparent lack of project oversight made the experience far more stressful than it should have been. I hope the company takes these concerns seriously and improves its communication, supervision, and quality control processes for future customers.

Billie Grubb on HotShot Hardscape and Pools

Hotshot for the win! Everyone we dealt with from the idea in my head to construction and completion of our pool and hardscape was amazing! Their communication and follow through was on point. The staff and contractors were all friendly, honest, and made the process easy. I have recommended them to many family and friends! We will enjoy our gorgeous pool and backyard space for many years!!! Thank you Hotshot!!

Thomas Della Donna on HotShot Hardscape and Pools

I have nothing but amazing things to say about HotShot Pools and their exceptional craftsmanship, professionalism, and support. They truly brought our vision to life, and Vincent and his team absolutely knocked this project out of the park.

From start to finish, Vincent and Leah managed every detail with care, removing all the stress from the process. They were transparent about timelines and pricing and always quick to answer any questions we had.

The entire project was completed in just two short months, with Mike and Butch expertly overseeing each phase. The crew showed up every day on time, worked diligently, and left the site clean and organized at the end of each day.

Thank you again to HotShot Hardscape and Pools for delivering an outstanding product and service. I wholeheartedly recommend them for all your hardscape, landscape, and pool needs.

Matthew Miltner on HotShot Hardscape and Pools

Hotshot Hardscape and Pools did a backyard remodel for our family. They installed gas lines, fire pit, seating area, BBQ & griddle, table top, and grass. They were a pleasure to do business with! Great communication through out the job. Very fare price tag with no surprises. Once they began working crews were onsite everyday until the job was finished. All deadlines were met. We highly recommend hiring HotShot Hardscape and Pools. We love our new backyard!