Business ProfilePool & Hot Tub Companies in Richmond, Virginia
Luxury Pool & Spa
Luxury Pool & Spa
Luxury Pool & Spa is a pool and spa dealer founded in 1988, with showrooms in Richmond and Henrico. It sells hot tubs, swim spas and above-ground pools, and offers spa service, repairs, water testing and instruction.
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Business Highlights
- It is a family-owned business.
- All staff are professionally trained.
- Employees have over 100 years of combined experience in the pool and spa industry.
- It is an authorized warranty service provider for Caldera, Hot Spring, Endless Pools and Freeflow Spas.
Service Area
Charlottesville, Fredericksburg, Richmond and Henrico.
Active Business Listing
Luxury Pool & Spa is one of 9 pool & hot tub companies ProsGrade lists in Richmond, Virginia.
Active
Public local listing
Listing details
7 services listed, including Hot tubs, Swim spas and Above-ground pools. Open Monday to Saturday. 31 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Luxury Pool & Spa compares with the other 8 pool & hot tub companies on ProsGrade in Richmond, using public Google ratings and review counts.
- One of 9 Richmond pool & hot tub companies on ProsGrade.
Services Covered
7 services- Hot tubsJacuzzi, Sundance and American Whirlpool.
- Swim spasVita and Jacuzzi.
- Above-ground poolsVogue.
- Spa service and repairRepairs, part installation, replacements and diagnostics.
- Pool suppliesRobot pool vacuums.
- Water care productsPoolife products.
- Water testing and instructionFull-service water testing.
Reviews
What customers say
Customers praise the staff as helpful and knowledgeable, and several describe buying experiences as easy or smooth. One hot-tub buyer praised the delivery crew, while a swim-spa buyer credits the store manager with coordinating with a deck contractor and crane operator. Another hot-tub owner describes a leak diagnosis and a repair completed in one visit after the technician recommended a fix based on the unit’s age and condition.
Customer Reviews
Tay Lourenso
They’re so nice here and always incredibly helpful. My only issue is that I miss all the cute little origami stuff they had on the counter. Can someone fix this? I’m being serious.
Alex Martin
We bought a hot tub here in February of 2018. The process was easy and we got exactly what we wanted including no delivery and hookup that went smoothly. After about 8 years of daily use, we developed a leak. We scheduled a service appointment. The technician arrived in time, diagnosed the issue and made a repair recommendation based on the age of the unit and its condition. We went with the repair and were shocked that he had all the needed parts in his truck and knocked it out in one visit. You can buy confidently from this company. We couldn’t be happier. Thank you!
Mary Pat Baxter
Bought my swim spa here and it couldn't have gone more smoothly and hassle free. Thomas, store manager, worked with my deck contractor and crane operator to make sure everything went smoothly. I felt in such capable hands. It's 6 months later and the wonderful customer service continues. Rachel, who also works in the store, is a font of knowledge, very helpful and has a great laid back, calming presence. Highly recommend them. I love my swim spa!
Kelly Hahn
My husband and I bought our pool from Luxury Pool and Spas. We went to many other stores and felt the personal service couldn’t be beat at Luxury!! Will and his employees are top-notch. Any questions or concerns are immediately handled. We definitely would recommend them to anyone looking for a pool or spa! Plus, Will is always willing to carry out the heavy items to my car! That kind of service is rare and much appreciated!!
gail white
The experience of buying our spa from Luxury Pool and Spa could not have been more pleasant. When our old hot tub died, I visited the store in Short Pump and met with Will. He was knowledgeable and most impressive was that he did not try to sell me a more expensive tub but rather only what I needed. Tub was delivered this week...the delivery guys were great... I would not hesitate to recommend them to anyone in the market for a hot tub.
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Frequently Asked Questions
Which hot-tub models does Luxury Pool & Spa service?
It services all Caldera hot-tub models.
What does Luxury Pool & Spa say about spa filters and warranty coverage?
Luxury Pool & Spa advises reading the owner’s manual and cleaning filters thoroughly. It notes that dirty or clogged filters can prevent a spa from working, and that dirty filters are not covered under the warranty.