Paul’s Pool Magic Service and Repair

We just had a Fourth of July party and our pool has never been more ready. The water felt soft and refreshing and usually we deal with a lot of filtration issues post big parties but not this time. We were ready our pool was ready and we event got to enjoy today as well!!! Clear water, no itchy skin. Highly recommend.

I initially contacted Paul's Pool Magic for advice on pool maintenance. Paul, the owner, came out personally, provided several options, and was very pleasant and professional during our meeting. The problem started after I accepted one of his proposals to drain my pool for $275. I had already paid a $95 service call fee, which I was told would be credited toward any future service. After accepting the proposal, I spent the next week trying to schedule the work and received repeated delays and runarounds. It eventually became clear that they had no intention of performing the quoted service. What concerns me most is that the $95 service fee is promoted as being credited toward future work, giving customers the impression that the money will be applied toward an approved project. In my case, the promised follow-up service never happened, yet the fee was retained. It seems this may be one of their income-generating strategies—collecting service call fees with the promise of future credits, then failing to follow through on the quoted work. Do the math, 10 service calls week with no intentions to show up to do the job that's $950 a week. People should be aware of this practice and make sure any proposed work, credits, and completion time frames are clearly documented in writing before paying any service fees. My initial impression was positive, but the lack of follow-through left me feeling misled and disappointed.

Working with the team at Paul’s Pool Magic was lovely! They were clearly experts at what they do and were very easy to work with. Our beautiful resurface and new tile surpasses expectations and was done quickly and efficiently while working within our budget and time frame. Highly recommended??!

I just wanted to take a moment to share some feedback about Chris’s service. He has been doing an excellent job, and i truly appreciate the constancy and quality for his works. The pool always looks great, and his attention to detail really shows.

Doing business with Paul’s Pool Magic has been an “unusually pleasant” experience from the first call and immediate reply, to the final completion of our pool restoration project. Unusual in the sense of the sign of our modern times. Perfect communication, consistent follow up, complete transparency and absolutely no up sales with unbeatable pricing and value lead to only recommend Paul’s Pool Magic, eliminating the need to search further for your pool restoration and servicing needs.