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Business ProfilePool & Hot Tub Companies in Rochester, New York

Krossber Brothers Pool and Spa

Listed in Rochester 317 reviews(585) 742-3207

Krossber Brothers Pool and Spa

Krossber Brothers Pool and Spa sells pools and hot tubs and provides pool and spa repair in Farmington, New York. Brothers Mike and Jim Krossber have worked together in the pool and spa industry since 2001 and opened their store in Farmington.

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Business Highlights
  • The company is a Hayward Pool Products dealer.

Service Area

Farmington, New York.

Active Business Listing

Krossber Brothers Pool and Spa is one of 12 pool & hot tub companies ProsGrade lists in Rochester, New York.

Active
Public local listing
Listing details

10 services listed, including Hot tubs, Pools and Saunas. Open 7 days a week. 317 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How Krossber Brothers Pool and Spa compares with the other 11 pool & hot tub companies on ProsGrade in Rochester, using public Google ratings and review counts.

  • Ranks in the top half of the 12 Rochester pool & hot tub companies on ProsGrade by Google rating and review volume.
  • Has more Google reviews (317) than 10 of the 11 other Rochester pool & hot tub companies on ProsGrade.

Services Covered

10 services
  • Hot tubs
  • Pools
  • SaunasCanadian Hemlock construction
  • Pool openings and closings
  • Pool filter, pump and equipment repair or replacementfilter sand changes and cartridge cleaning
  • Pool liner replacementabove-ground and in-ground liners
  • Pool cleaning and weekly care
  • Pool supplies delivery
  • Hot tub cleaning and maintenance
  • Hot tub repair

Reviews

What customers say

Customers describe the staff as friendly and knowledgeable; one customer also notes that questions were answered quickly. A hot tub buyer credits Jeremiah with helping choose a tub and guiding installation, while another praises delivery updates and the team's removal of an old hot tub from an enclosure.

Customer Reviews

Jeffery Harter

We have made several purchases with Krossber's and the service from start to current is outstanding. The team is very knowledgeable and friendly. I highly recommend them for any pool/spa/sauna purchases! Its not easy to find any business that values customer service and support like these guys do, from sale to installation to service!
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Rhonda Dodson

My experience with Krossber's Pools and Spas is outstanding Everyone is friendly, considerate and knowledgeable. Any questions I had were answered quickly. I purchased a pool on Monday of this week. The process is seamless. I am so happy that I have chosen Krossber's!! Thank you!!!
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Jessica Hutchins

We had a wonderful experience working with Jeremiah at Krossber Pools & Spas! From the moment we walked in, he made the entire hot tub buying process so easy and stress-free. He walked us through every step, helped us find the perfect fit for our family, and guided us through installation. He was always available to answer any questions we had about maintenance and truly went above and beyond. Jeremiah is trustworthy, knowledgeable, and genuinely wonderful to work with. We will always recommend Krossber Pools & Spas, and in the future we won’t go anywhere else. Highly, highly recommend!
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Antonio Massie

I had some serious issues with my previous hot tub and stopped by to ask for advice; even though I didn’t purchase it from this company. Jeremiah took the time to really listen to my concerns and gave me valuable information on how to look deeper into the problem. It turned out my issues were much more serious than I thought. What impressed me most was that I never felt pressured to buy a new tub or even to look at one. The staff were simply welcoming, supportive, and genuinely willing to help. Because of that positive experience, I decided to explore getting a new hot tub, and I’m so glad I chose this Krossber Brothers! They’ve been completely professional, keeping me updated every step of the way on the delivery status. Removing my old hot tub from an enclosure was no easy task, but they made it happen. One of the owners, Mike, spent over 5–6 hours at my home on delivery day to make sure everything was perfect and that my new saltwater system was up and running smoothly. Chad was very helpful and knowledgeable, always patient and great to work with. Josh kept me informed throughout the delivery day, letting me know the time of arrival and what to prepare in advance. The entire team—Mike, Josh, and Chad provided top-notch service and went above and beyond in every way. Lastly, I want to give special thanks to Jeremiah, who played a big role in my decision to buy from this company. Even when he knew I wasn’t yet a customer, he offered help and practical remedies to try. That level of care and commitment speaks volumes about the company and how much they value both their community and potential customers. I highly recommend Krossber Brothers to anyone considering a new hot tub. You won’t be disappointed!
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Tina Colon

We recently purchased a new hot tub from Krossber Brothers. Shopping experience was great, staff was attentive and friendly. Jeremiah went over all options and assisted us with selecting a hot tub. They also gave us a great deal with lots of accessories. The delivery was quick (within 2 weeks) and the guys were again very professional and friendly. We’ve been enjoying it for almost 2 months now and couldn’t be happier!
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Frequently Asked Questions

What does Krossber Brothers' site survey cover?

It can include location design for a pool or hot tub, measurements of existing areas to aid spa-size selection, and preparation ideas for a concrete pad, deck, pavers or its synthetic Spa Pad.

Can Krossber Brothers test pool water in store?

The in-store computerized water test uses an ALEX test machine. It takes a 6–8-ounce sample and the pool size.