Local pool and spa retailer providing showroom sales, supplies, and ongoing customer support from Farmington, NY. Known for straightforward guidance, timely answers, and help that continues after purchase Serving homeowners across Rochester, New York.
A knowledgeable showroom team helps match models to space, budget, and maintenance preferences. Shoppers appreciate clear explanations, responsive follow-up, and no-pressure consultations. Post-purchase, customers note accessible guidance on water care and routine maintenance Local experience that helps homeowners across Rochester, New York compare a more region-aware provider.
Based in Farmington and serving surrounding Ontario and Monroe County communities, including Rochester, New York and neighboring towns.
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Local pool and hot tub store serving the Greater Rochester area with sales, installation, and service.
Showroom sales for hot tubs, pools, and saunas; water testing and chemicals; accessories and parts; delivery coordination for new spas; basic setup guidance; product education and troubleshooting support.
We have made several purchases with Krossber's and the service from start to current is outstanding. The team is very knowledgeable and friendly. I highly recommend them for any pool/spa/sauna purchases! Its not easy to find any business that values customer service and support like these guys do, from sale to installation to service!
My experience with Krossber's Pools and Spas is outstanding Everyone is friendly, considerate and knowledgeable. Any questions I had were answered quickly. I purchased a pool on Monday of this week. The process is seamless. I am so happy that I have chosen Krossber's!!Thank you!!!
We had a wonderful experience working with Jeremiah at Krossber Pools & Spas! From the moment we walked in, he made the entire hot tub buying process so easy and stress-free. He walked us through every step, helped us find the perfect fit for our family, and guided us through installation. He was always available to answer any questions we had about maintenance and truly went above and beyond.Jeremiah is trustworthy, knowledgeable, and genuinely wonderful to work with. We will always recommend Krossber Pools & Spas, and in the future we won’t go anywhere else. Highly, highly recommend!
I had some serious issues with my previous hot tub and stopped by to ask for advice; even though I didn’t purchase it from this company. Jeremiah took the time to really listen to my concerns and gave me valuable information on how to look deeper into the problem. It turned out my issues were much more serious than I thought.What impressed me most was that I never felt pressured to buy a new tub or even to look at one. The staff were simply welcoming, supportive, and genuinely willing to help. Because of that positive experience, I decided to explore getting a new hot tub, and I’m so glad I chose this Krossber Brothers!They’ve been completely professional, keeping me updated every step of the way on the delivery status. Removing my old hot tub from an enclosure was no easy task, but they made it happen. One of the owners, Mike, spent over 5–6 hours at my home on delivery day to make sure everything was perfect and that my new saltwater system was up and running smoothly.Chad was very helpful and knowledgeable, always patient and great to work with. Josh kept me informed throughout the delivery day, letting me know the time of arrival and what to prepare in advance. The entire team—Mike, Josh, and Chad provided top-notch service and went above and beyond in every way.Lastly, I want to give special thanks to Jeremiah, who played a big role in my decision to buy from this company. Even when he knew I wasn’t yet a customer, he offered help and practical remedies to try. That level of care and commitment speaks volumes about the company and how much they value both their community and potential customers.I highly recommend Krossber Brothers to anyone considering a new hot tub. You won’t be disappointed!
We recently purchased a new hot tub from Krossber Brothers. Shopping experience was great, staff was attentive and friendly. Jeremiah went over all options and assisted us with selecting a hot tub. They also gave us a great deal with lots of accessories.The delivery was quick (within 2 weeks) and the guys were again very professional and friendly.We’ve been enjoying it for almost 2 months now and couldn’t be happier!
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