North Eastern Pool & Spa

I recently had my Dolphin serviced under warranty at North Eastern Pool & Spa in East Rochester, NY, and I couldn’t be happier with the experience. I worked specifically with Corrado, who diagnosed the issue quickly, handled the warranty process with Maytronics, and had me out the door with a new power cable installed in no time. Corrado has also done a few pool motors for me in the past, and every time he has been extremely knowledgeable, professional, and efficient. What really stands out is that he takes care of customers the right way — ensuring things are done properly and fairly. That level of integrity gives me a lot of confidence, both for myself and for anyone else who relies on their service team that he manages. I wouldn’t call myself a regular customer, but Corrado is the reason I’ll continue to come back for random chemical days, solar covers, and various pool equipment — and why I’ll gladly continue to recommend his services to others. -Sean J

The water level in my pool was dropping too fast recently. I performed the bucket test and found the pool was losing water at a rate of about 3-4x as fast as the water in the bucket. I have a good friend who told me he had a similar issue and called North Eastern. I made the call. I'm glad I did. I left a message and they called me back in a few hours. I could tell this company would be good by the way the lady (I'm so sorry I forgot her name she was great) knew everything I was asking and answered my questions. She then set me up with a leak detection appointment for 3 days later! Yesterday comes around and I get a phone call about 8am from Phil saying they are on their way. Long story short Phil and his diver (who I didn't catch his name but he can hold his breath a long time) answered all my questions and were not bothered by my curiosity about the process. They found 4 holes in my liner with one being about the size of the curve of a quarter (I can't believe I never saw it - see photo). They located and patched them up in about an hour or so total. Come today - the water is the same level as yesterday. I can't thank them enough. When this happens your mind goes racing to the worst scenario and this turned out to be the best scenario. My liner has some years on it and I will absolutely be calling North Eastern when I need a new one in a few years and any other pool needs I have. Thank you again North Eastern you are a truly great company and have excellent staff. And thank you Andy for the referal!

10/10 would not recommend This company is $10,000 more than the next lowest company and over promises and under delivers. This company has more cracks than the concrete they installed 2 weeks ago. It will have been 6 months from when we signed the contract to when they finally finish even though we were told it would take 2 months. We were willing to spend the extra money with them because they promised everything would be seamless but as you can read that was a lie. If you are having a inground pool put in proceed with caution. They will tell you what you want to hear. They wanted us to be a sub for their fences but I will not associate with a business that screws people over like this. They have the worse concrete contractors that will not answer their phone and just show up when it is convenient for them. They are incompetent in their trade. Concrete cracked where they started because it took 4 hours to get back to that area to fill In with concrete so that spot already started setting up and they didn’t put on a seam so the next day the crack was there ( cold joint - look it up)Common sense would have it start at a seam if you not going to have that area filled for 4 hours. They also say concrete sealer is blotchy and that’s just how it is. I’ve done dozens of side walks and never had these issues even 10 years later. The reason it is blotchy is user error. The product and company would not be in business if that was the case . Recommend concrete company learns more about concrete before going into business… what a joke! This is clearly just a cash cow for them. Just look how they push as many jobs as possible as far into the winter with no regard for the homeowners. We’re the ones that have open pools that have to be maintained even though everything should already be closed up. Wait until you have to stumble around uneven ground to constantly clean leaves and vacuum out 2-3 times a day. Your pool installs should be all completed by Labor Day instead they want a few more million.

Northeastern Pool and Spa was great to work with for our pool project! Our salesperson was Craig and I would highly recommend him. We started our project in September and it was completed in the spring. Craig and the rest of the team was very patient with us and they listened to our needs. In the end we couldn’t be more happy with how it turned out.

We just had our 18x40 in-ground vinyl liner pool installed last fall. From first meeting to final inspection, everything went very smoothly for our pool build. We had one small blip with the concrete company but it was quickly resolved. This is our first full season with the pool and we’re so happy! Best decision we’ve made. As first time pool owners, North Eastern’s staff is incredibly knowledgeable and has made it so easy to learn everything for maintenance. I’m in every few weeks for water testing just to make sure we’re on top of keeping our pool balance and they’re so patient to answer questions too.