Skip to content
Business ProfilePool & Hot Tub Companies in Rochester, New York

Pettis Pools & Patio

Listed in Rochester 326 reviews(585) 383-0700

Pettis Pools & Patio

Pettis Pools & Patio is a pool builder and service company serving Rochester and surrounding communities since 1962. Its offerings include inground, semi-inground and above-ground pools, hot tubs, swim spas, saunas and patio furniture. Pool services include maintenance, water testing, equipment repairs and seasonal openings and closings; it also services hot tubs and swim spas.

Last Updated October 9, 2026.

Featured Pool & Hot Tub Companies in Your Area

Compare a few featured businesses in this area.

Business Highlights
  • It describes itself as family-run.
  • Pool and Spa News recognized Pettis Pools as one of the country's Top 50 service companies in 2024.
  • Its hot tub technicians are factory-trained.
  • Hot tub winterization carries a six-month guarantee.
  • It is locally owned and operated.
  • It is a member of the PHTA and Fox Inground Pool Forum.

Service Area

Rochester, Greece, East Rochester, Hilton, Webster, Victor, Pittsford, Fairport, Monroe County, Ontario County, Wayne County and surrounding Western New York communities.

Active Business Listing

Pettis Pools & Patio is one of 12 pool & hot tub companies ProsGrade lists in Rochester, New York.

Active
Public local listing
Listing details

12 services listed, including Pool construction, Hot tubs and swim spas and Saunas. Open 7 days a week. 326 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How Pettis Pools & Patio compares with the other 11 pool & hot tub companies on ProsGrade in Rochester, using public Google ratings and review counts.

  • Has the most Google reviews (326) of the 12 Rochester pool & hot tub companies on ProsGrade.

Services Covered

12 services
  • Pool constructionInground, semi-inground and above-ground pools.
  • Hot tubs and swim spasAmerican Whirlpool, Vita Spas, Nordic and Softub.
  • SaunasTraditional and infrared saunas.
  • Patio furniture
  • Pool maintenance and cleaningWeekly, bi-weekly, single visits and Pool Sitter visits.
  • Pool openings and closingsSpring openings and fall winterization.
  • Pool equipment repair and replacementPump, filter, heater and heat-pump troubleshooting and replacement.
  • Pool inspections and water testingNew-homeowner or routine pool inspections.
  • Pool safety cover installationCustom-fit covers; Loop-Loc materials.
  • Hot tub and swim spa repairPump, heater and jet repairs; leak detection and plumbing fixes.
  • Hot tub drain and cleanHot Tub Serum internal-line purging and cartridge-filter cleaning.
  • Hot tub winterizationFreeze-damage protection.

Reviews

What customers say

Customers praise clear communication and explanations during pool planning, installations and service visits. Hot-tub delivery accounts also praise careful placement and operating walkthroughs; one customer says the crew checked that the cover could open without hitting planned privacy lattice.

Customer Reviews

Brandon Knickerbocker

Devin, Greg, and the team were great to work with. They were transparent with the timeline, prompt with the start of the dig, and all other aspects of the install. They worked through as much rain as possible to avoid delays and the install looks great! The whole process started with Zach who offered a really nice purchase experience, connected us with a variety of landscapers to work with, and made the whole planning experience turn key. No pushy selling and excellent communication with the abundance of questions we had over the weeks/months leading up to the install!
View full reviewShow less

Joe T

We have had a great experience with Pettis. We bought a hot tub from them 6 years ago and they have been great. We recently needed some service and a polite, professional, young man showed up first thing in the morning. He took the time to explain everything, was quick, and cleaned up any mess. Quality service by a person who represented Pettis extremely well! We can’t say enough good things about them and their service people.
View full reviewShow less

Jane S

Mike and his team did an amazing job replacing my liner, replacing my pool pump, coordinating with the contractor who was replacing my pool deck. The end result is absolutely gorgeous! Mike is a great communicator and always kept me up-to-date on how the project was progressing. I would highly recommend Pettis for any of your pool needs, or for installing a new pool. They installed our pool over 20 years ago, and it has been a pleasure to work with them!
View full reviewShow less

Cathy Gentile-Balys

We had a fantastic experience having our hot tub delivered. The team explained everything clearly, even taking the time to FaceTime with my husband so he could be involved in the placement process. They were incredibly patient, they answered all my questions, and made sure the hot tub was positioned perfectly on our deck. They even made sure there would be enough clearance for the cover to open without hitting the privacy lattice we plan to install. Before they left they went over how to setup the hot tub for its first use. A special thank you to Kyle B., Gianni, Jack and Dave for making the entire experience so easy and enjoyable!
View full reviewShow less

Mitch

Highly Recommend! They just replaced my Above Ground Pool liner and the process was seamless. Everyone I came into contact with, from Krystal & Mike L. to the technicians, were friendly, professional, and easy to communicate with. Tony and Tom did a site visit a week prior to install and completed prep work the day before the scheduled installation. They were extremely efficient and communicated clearly with each other and me. Tony and Tom clearly took pride in their work. Paying attention to detail and spending extra time to ensure the liner was as smooth as possible prior to adding water to the pool. Outstanding team! I couldn't be happier with my decision to choose Pettis for my Above Ground Pool liner.
View full reviewShow less

Bob Newton

Tony Stupia and his crew of Mike, Todd and Todd did a fantastic job opening my pool as well as the replumbing needed with my new variable pump. The replumbing required Tony and team to come back late on a Friday afternoon to complete the job. Above and beyond service completed by a well qualified and well oiled team. Thank you Pettis Pools for such a wonderful crew and support.
View full reviewShow less

Steven Silverman

Kyle B, Kyle W, Gianni, and Jake delivered our Hot Tub today. I would give them five stars! They were incredibly professional throughout the process. Moving a large hot tub is no easy feat, but they handled the equipment with care and navigated the installation spot perfectly. They even took the time to make sure everything was positioned exactly where I wanted it before finishing up. They set up the cover and mechanism and explained the right way to operate it. I highly recommend their services if you want an stress-free delivery.
View full reviewShow less

Michael Mazur

Great selection. Mike L knew the product well and answered all of our questions without any persuasive sales pitch. We had reached out to other suppliers and Pettis had the better brand, price and options. Looking forward to many years use of our new Vita Grand hot tub. Kyle B. Jack, Jake and David did a great job delivering as well. Clean, efficient and courteous.
View full reviewShow less

Rosanne Bellavia

Mike and Todd were amazing. Mike is a great communicator and set great expectations about the process of replacing our filter. He called ahead to let us know when he would arrive. He informed us of how the new filter works. It was a very clean replacement process. The new filter fits seamlessly. They even took the old sand away so we don’t have to manage it. Highly recommend Pettis for service!
View full reviewShow less

Thomas Ricci

Let me tell you something… I’ve sweated through enough communal saunas and shared spa facilities to know that most of them are just warm petri dishes with mood lighting. Strangers, questionable surfaces, and the kind of heat that makes you question every decision that led you to that moment. The “wellness experience” they’re selling you is mostly just optimism and bleach. So when I say we bought our own Finnleo sauna through Pettis Pools and Patio — understand that this was less of a luxury purchase and more of a declaration of independence. It arrived in perfect condition. Not a mark on it. The installation crew came in, did their job, respected the house, and left without incident. Clean work. Quiet professionalism. The unit has been running flawlessly since day one. And we use it constantly. Morning sessions. Late night wind-downs. Post-workout. Mid-crisis. It has become a daily ritual in this house — the kind of thing that quietly restructures your entire relationship with rest and recovery. There is nothing quite like walking ten feet to your own sauna. Nobody else’s sweat. Nobody else’s energy. Just yours. Pure, private, and exactly as hot as you want it. Now. About Mike Iamele. Every once in a while you encounter someone who actually runs their operation like they mean it. Mike was available from day one, had every detail accounted for before we thought to ask, and executed the whole process without a single hiccup. No hand-holding required. No chasing anyone down. He just delivered — start to finish, exactly as promised. That kind of person is hard to find. When you find one, you say something. Pettis Pools and Patio. Get the sauna. Get off the shared bench. Ask for Mike. You’re welcome.
View full reviewShow less

Write a Review

Share your experience with this business. Reviews are moderated before they appear publicly.

We'll email you a link to confirm your review. It's only sent in once you click it.

Frequently Asked Questions

Can customers schedule a hot-tub test soak with Pettis Pools & Patio?

Yes. Private hot-tub test soaks are available by appointment.

Does Pettis Pools & Patio service hot tubs and swim spas from all brands?

Yes. Its service department is open to all hot tub and swim spa brands.

How long does hot-tub installation take?

Timing depends on site preparation, electrical connections and delivery schedules; installation typically takes a few hours once the site is ready.

What does Pettis Pools & Patio require for hot-tub site preparation?

Setup requires proper drainage, a level surface such as a concrete pad, deck or patio, and electrical connections. The team can guide the preparation process.

Does Pettis Pools & Patio offer financing for pool or hot tub purchases?

Financing solutions are available for pool or hot tub purchases.