Local retail and service hub for pools and hot tubs, providing seasonal services, liners, equipment, and in-store support with extended weekday hours Serving homeowners across Schaumburg, Illinois.
Local store support with extended weekday hours, a broad selection of pool and spa products, and technicians familiar with Chicagoland seasons. Clear scheduling and written scopes are recommended to align expectations on timing and parts Local experience that helps homeowners across Schaumburg, Illinois compare a more region-aware provider.
Serving Schaumburg, Illinois from our Northlake store and reaching surrounding Chicagoland suburbs.
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• Pool openings and closings• Vinyl liner replacement and measurements• Pump, filter, and heater sales with setup• Hot tubs and accessories• In-store water testing, chemicals, and parts• Basic troubleshooting and service scheduling
Very poor service work. Pool equipment was not installed according to electrical code. Intermittent power outages caused by their poor work was never fixed. Heater control board failed because of the power surges. They never fixed remote controller on the new and expense pump they sold me despite full warranty coverage.
I am deeply frustrated about the lack of customer service from Russo's pool. I bought a Doughboy pool with a 30 year warranty. After 10 years my pool wall is cracked and splitting and should be covered by warranty. I called Dan from Russo months ago. He asked for pictures which I gave and now he won't answer my calls or emails. Beware of post purchase customer service as it's not there.
Sam and José were very friendly and professional. They did an outstanding job opening the pool.They went above and beyond what they did. They even worked in the rain with no complaints. José had great customer service toward me. I hope to see both of them again. If you don’t go to Russos pool you a fool.Thank you Mr Russo for hiring hard working men. Russos pool even installed my pool liner. Wouldn’t have anybody else work on my pool. Thanks again José and Sam.
last year they took care of my spring shock, this year we had an appointment and after i waited for weeks, they refused to work on it, same pool, i called office and they said this type of pool they won't do, so i asked for manager, but she was rude and cursing me when i said i would write a review, so i am
I’ve been using Russo’s Pool & Spa Company since I first purchased my new Dough Boy Pool. I just got a new Liner because I’m selling my house and the buyers wanted a brand new one. Craig made sure I received it on time and secured the installation of it for me.Their service is outstanding and Craig is the best at helping his customers get what they need immediately. This is a great company to work with and I would highly recommend them to anyone.
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