Business ProfilePool & Hot Tub Companies in Schaumburg, Illinois
Russo's Pool & Spa Inc.
Russo's Pool & Spa Inc.
Based in Northlake, Russo's Pool & Spa Inc. serves Schaumburg and other Chicago-area communities. It has served the Chicago area since 1988, with work spanning pool construction, pool and spa maintenance, and outdoor-living services.
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Business Highlights
- It is family-owned and operated.
- The company is affiliated with the Pool & Hot Tub Alliance (PHTA).
- Members of its team have completed Certified Pool & Spa Operator (CPO) certification.
- Members of its team have completed coursework toward Certified Pool & Spa Maintenance Specialist (CMS) certification.
- Members of its team have earned the Certified Pool & Spa Service Technician (CST) designation.
- It lists Illinois Department of Public Health prequalification for pool and spa design and construction statewide.
- It lists recognition as a Latham Builder Council member.
Service Area
Chicago, Glen Ellyn, Bloomingdale, Elmhurst, Melrose Park, Northlake, Elmwood Park, River Grove, Oak Park, River Forest, Elk Grove Village, Glendale Heights, Roselle, Addison, Bensenville, Itasca, Wood Dale, Lombard, Northbrook, Villa Park, Western Springs, La Grange Park, La Grange Highlands, Burr Ridge, Hinsdale, Oak Brook, Westmont, Downers Grove, Darien, Brookfield, Berwyn, Park Ridge, Riverside, North Riverside, Highland Park, Glenview, Riverwoods, Palatine, Hoffman Estates, Schaumburg, Bartlett, South Elgin, Elgin, Streamwood, Arlington Heights, Mount Prospect, Des Plaines, Wheaton, Carol Stream, Woodridge, West Chicago and Wilmette.
Active Business Listing
Russo's Pool & Spa Inc. is one of 12 pool & hot tub companies ProsGrade lists in Schaumburg, Illinois.
Active
Public local listing
Listing details
12 services listed, including Inground pool sales and installation, Above-ground pool sales and installation and Pool renovation. Open 7 days a week. 227 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Russo's Pool & Spa Inc. compares with the other 11 pool & hot tub companies on ProsGrade in Schaumburg, using public Google ratings and review counts.
- Has the most Google reviews (227) of the 12 Schaumburg pool & hot tub companies on ProsGrade.
Services Covered
12 services- Inground pool sales and installationFiberglass and vinyl-liner pools
- Above-ground pool sales and installationDoughboy pools
- Pool renovation
- Hot tubsCaldera, Marquis and Dreammaker models
- Hot tub and spa repairMost spa and hot tub brands
- Pool openings and closings
- Inground vinyl liner replacementInground pool liners
- Residential pool inspections
- Pool equipment repair and upgradesPumps, sand changes, heaters and salt systems
- Pool maintenance
- Pool removalInground and above-ground pools
- Outdoor-living projectsOutdoor kitchens, custom fire pits and furniture
Reviews
What customers say
Two customers describe pool-liner work: one says Russo's installed a liner, while another credits Craig with arranging an on-time delivery and installation. A pool-opening customer also praises the technicians' friendly, professional manner. Complaints include one customer's unresolved electrical problems and a pump controller left unrepaired despite its warranty, another customer's unanswered follow-up after sending photos of a cracked Doughboy pool wall they believed should be covered, and a further customer's report that a spring appointment was refused after weeks of waiting and the manager was rude.
Customer Reviews
Steven Launius
Very poor service work. Pool equipment was not installed according to electrical code. Intermittent power outages caused by their poor work was never fixed. Heater control board failed because of the power surges. They never fixed remote controller on the new and expense pump they sold me despite full warranty coverage.
Nancy Sika
I am deeply frustrated about the lack of customer service from Russo's pool. I bought a Doughboy pool with a 30 year warranty. After 10 years my pool wall is cracked and splitting and should be covered by warranty. I called Dan from Russo months ago. He asked for pictures which I gave and now he won't answer my calls or emails. Beware of post purchase customer service as it's not there.
Chada 2
Sam and José were very friendly and professional. They did an outstanding job opening the pool.They went above and beyond what they did. They even worked in the rain with no complaints. José had great customer service toward me. I hope to see both of them again. If you don’t go to Russos pool you a fool.Thank you Mr Russo for hiring hard working men. Russos pool even installed my pool liner. Wouldn’t have anybody else work on my pool. Thanks again José and Sam.
jack gibes
last year they took care of my spring shock, this year we had an appointment and after i waited for weeks, they refused to work on it, same pool, i called office and they said this type of pool they won't do, so i asked for manager, but she was rude and cursing me when i said i would write a review, so i am
Linda Zinn
I’ve been using Russo’s Pool & Spa Company since I first purchased my new Dough Boy Pool. I just got a new Liner because I’m selling my house and the buyers wanted a brand new one. Craig made sure I received it on time and secured the installation of it for me.
Their service is outstanding and Craig is the best at helping his customers get what they need immediately. This is a great company to work with and I would highly recommend them to anyone.
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Frequently Asked Questions
What does a Russo's pool inspection include?
The inspection is a visual and operational check of the pool and equipment, followed by a report with repair recommendations and referrals. It does not include repairs or pressure testing of plumbing lines.
What happens during Russo's pool-opening service?
The opening checklist includes checking the pool cover for damage, installing deck equipment, starting pumps and the pool heater, adding shock, and brushing and vacuuming the pool.
How often does Russo's offer pool maintenance?
It offers weekly, bi-monthly and monthly pool maintenance.
Does Russo's service hot tubs it did not sell?
Yes. It offers help with hot tubs regardless of where they were bought, including new and used units.