Retail pool supply and pump shop offering parts, chemicals, and pump/motor troubleshooting for residential pools Serving homeowners across Schenectady, New York.
A neighborhood option for getting the right pool part quickly, with staff experience in diagnosing pump and motor issues. The store format makes it easy to compare options and leave with what you need the same day Local experience that helps homeowners across Schenectady, New York compare a more region-aware provider.
Walk-in service for Schenectady, New York and nearby Capital Region customers.
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In-store pool supplies and chemicals; replacement parts for filters and pumps; pump and motor diagnostics and rebuilds; basic water care guidance at the counter.
Reviews note knowledgeable staff and helpful guidance, especially around pump and part needs. Several customers mention friendly service and not being pushed to buy extras. Some feedback cites delays or difficulty getting return calls for service requests. A few comments mention inconsistent in-store experience and confusion around posted closing times.
I've been coming here for several years and have had great service, and they have been very helpful until my most recent visit 2 weeks ago. We went in to see about replacement parts for our filter, and the woman was not helpful and rude. We ended up visiting another pool store the same day and got the part we needed. I guess they didn't need our business. At this point, we will not be returning. I gave them 3 stars because the gentleman that is usually there was always very helpful. He wasn't there the last time we came in.
Disappointing experience. I bought a house with a pool, I have never owned one and it needs service (still). I wanted to give this highly referred local company my business before we even moved in. I first called August 18 and spoke with a very polite lady who said I would be getting a call back from someone else. I now have waited almost a month from my initial call, with 2 follow up calls in between. First follow up was Aug 31, and a second follow up on Sept 11. Very respectfully expressing my needs each time. Just to be told I was making stuff up about when I first called. Don’t see how much more understanding I could’ve been in regards to their busy closing season. I explained this, and patiently waited weeks between my follow up calls without bugging them. Any communication would have helped. It’s a shame and ironic because they are the only pool service company that actually picks up the phone!
If you have an pool needs, this is the place you want to go. They know pools inside and out! The staff is friendly and knowledgeable, they also go out of their way to meet any needs you have for your swimming pools. The store is always clean, well stocked, and of course bright and colorful. If you want to get top quality products at a great price, expert advise, as well as be treated like family, this is your place!
Very knowledgeable. Staff is friendly and VERY helpful. Instead of just trying to make a sale and get you out the door, they take the time to make sure you have everything you need and they don't try to get you to buy things you're not there for. Highly recommend
These people are wonderful at diagnosing pool problems. They also are excellent at rebuilding motors. But, today, Saturday 7/31/2021 I checked their website for the closing time., It stated 4pm. I got their at 3pm and they were closed. But again the OPEN sign was still out and the sign on the door stated closing was at 4pm. I WAS ANOYED, BIG TIME! This was a wasted trip.
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