Tropical Pool Services & Renovation

Tropical Pools had put in a chlorinator on my saltwater pool less than a year ago. It quit working I called the company . They sent Tropical Pools a work order to replace it. I have called Tropical Pool service several times over the last three months to replace it. They claim they had not received the work order. It had been sent to them a few times . I was cc on each email sent . I would not use them. They do not standby the work they do.

I am a new pool owner with very limited pool education having never owned a pool before. I had some concerns back in November when we filled, and Danny came out to the house. He is very knowledgable, professional, honest, and generous with his time - especially dealing with a rookie. I reached out to him today, and he took the time to answer some questions I had without feeling the need to come visit. You don't find service like that these days. I will use Tropical Pool Services for any future needs I have and will recommend him to anyone who needs pool services of any kind. - Chris in Mandeville

Danny and his team at Tropical Pool Services have come to our house twice for completely different repairs. Both times they were quick to schedule an appointment, arrived on time and with everything they needed to get us back up and running! Danny is VERY knowledgeable, has excellent communication skills, and is very responsive. Danny gets as much information before they arrive, so they are prepared to get the issue resolved on the 1st and only visit! Extremely honest, hard working, neat, and efficient! I would give them 100 stars if possible. I HIGHLY recommend Danny and his Tropical Pool Service Team! (Oh, I almost forgot to add that this is Mardi Gras Day and it is 20 degrees outside - they showed up and got my pool pump replaced!!) ??????

Hands down the best pool company in the New Orleans area! We have dealt with some bad contractors since we moved here and I have to say Tropical has been the opposite. Not only is their work superb but they stand by everything they do which is rare.  The owner has personally come out to work on our smaller issues for some last-minute emergencies on a few occasions. We were so impressed for one by the professionalism and two by the customer service we have had them come back for all size jobs. They do everything they can to keep costs reasonable, not push for unnecessary things and be transparent with the customer. I trust these guys when they tell me something is not operating correctly. Reading some of these bad reviews makes me wonder, this company is great. I'm interested to see what these people have said in their other reviews?  Reviews are big for us when hiring contractors for bigger jobs like our pool.  If you want the truth from an actual customer free to reach out:  [email protected]. We have a pool and hot tub in Eden Isles that was completely replumbed and upgraded by Tropical.-- -TC

I’ve been using Tropical Pools for my inground pool in Uptown New Orleans for the past 7 years. Danny is responsive, easy to work with and has always given me fair and competitive prices. He’s also given the benefit of his vast pool knowledge and experience whenever I have a question about anything (the idea to switch from sand to glass medium in the filter has been amazing!). Whenever there is an issue Danny will make it right. For example, I had a pump motor burn out one month after the factory warranty but Danny still replaced it for free. When my pool plaster chipped over a year out of warranty he redid the entire plaster job for free! The best part was it wasn’t even a debate, he saw something that wasn’t up to his standards and immediately volunteered to make it right. What more can you ask for from a contractor. I highly recommend Tropical Pools for all of your pool and pool equipment needs!