Business ProfilePool & Hot Tub Companies in Sudbury, Ontario
Aquacade Pools & Spas
Aquacade Pools & Spas
Aquacade Pools & Spas offers pools, hot tubs and swim spas, with pool and spa maintenance in Greater Sudbury. Its pool work includes in-ground design and construction, above-ground steel and vinyl pools, and do-it-yourself kits, and it has served the Sudbury community for more than 45 years.
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Business Highlights
- Aquacade is a family-run business.
- The owners are involved in pool sales, construction and service.
- Aquacade has an in-house team that has worked together for many years.
- Aquacade is recognized as an Elite Dealer.
Service Area
Greater Sudbury.
Active Business Listing
Aquacade Pools & Spas is one of 8 pool & hot tub companies ProsGrade lists in Sudbury, Ontario.
Active
Public local listing
Listing details
9 services listed, including Pool design and construction, Hot tubs and Swim spas. Open Monday to Saturday. 370 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Aquacade Pools & Spas compares with the other 7 pool & hot tub companies on ProsGrade in Sudbury, using public Google ratings and review counts.
- Has the most Google reviews (370) of the 8 Sudbury pool & hot tub companies on ProsGrade.
Services Covered
9 services- Pool design and constructionIn-ground design and construction; above-ground steel and vinyl pools; do-it-yourself kits.
- Hot tubsCollections, sizes and models.
- Swim spas
- Pool maintenanceFor above-ground and in-ground pools.
- Pool openingEight-point opening service.
- Pool closing
- Pool liner replacementIn-ground and above-ground liners; varied brands and colours; textured vinyl options.
- Pool safety coversMesh, in-ground and winter covers with a reinforced design.
- Hot tub and swim spa maintenanceWater Valet opening, closing, drain-wash-refill, routine and weekly maintenance.
Reviews
What customers say
Several customers praise helpful service with pool setup and hot-tub purchases. One customer credits Marcus with troubleshooting a hot-tub problem and saving an expected service call; another reports waiting six weeks for a part and says the invoice showed it was ordered in June rather than May.
Customer Reviews
Mike Sloan
Very disappointed with service there, I ordered a part for my hot tub in May, the lady informed me it takes 3 weeks to come in. 3 weeks pass, I call the store, she informs me then parts like that take 4 to 5 weeks to come. 5 weeks pass I call the store again and have management involved there now saying the manufacturer is backed up and it shouldn't take much longer, so 6 weeks pass and now I get a phone call saying it's on. I go pick it up, bring it home, open it and notice on the order invoice it says the product was ordered beginning of June not the beginning of May when I first ordered it and paid it in full. They say they thrive on there excellent customer service, but that is definitely something they need to work on there! I wish I bought my hot tub somewhere else. That wasn't the first issue with them
Jody Q
We have been a customer with Aquacade for 20 years now. We just purchased another Hot tub with them. Their service has always been excellent. They delivered the new tub & removed our old tub. Our salesman, Marcus, was great to deal with.
Max StJean
Great service, the best I’ve received from any store in the Sudbury area for my pool installation. Darren was extremely personable and helped me through my entire pool setup with great tips and tricks along the way. I couldn’t have asked for a better experience or better service. Thanks again! 10/10 would recommend.
Cherie Cranley-Van De Kraats
Great experience buying a hot tub. Its not installed yet so if that changes this rating i will update. Marcus really knew what he was talking about and was fun. I like it when the sales guys are fun. This is the hot tub we ended up buying.
Marcus recommended a contractor for the pad and its being installed quickly.
Lisa Bourcier-Martin
Huge shout out to Marcus for the exceptional customer service and customer focus. He pleasantly and professionally did troubleshooting with me to determine what was really wrong with my hot tub and saved me a service call which I really had thought I would need. His expertise fixed me up ! And I greatly appreciate the money I was spared for the cost of a service call, which he didn’t have to do…also picked up some of their Pharmaspa crystals - these will take your hot tub experience to a whole new level !! Thanks again for everything Marcus !!!
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Frequently Asked Questions
What should customers provide for a pool opening?
Aquacade requires access to a garden hose and water tap, plus access to all pool equipment. The hose should be turned off once the pool is filled.
What should homeowners do before a pool closing?
The sump well should be pumped down, the pool cleaned and debris removed, and drop-in steps and sandbags taken out; a water sample should be brought in for testing one week before closing. Aquacade does not winterize solar heating systems.
Does Aquacade offer pool consultations?
It offers in-person, on-site consultations at no charge.