Business ProfilePool & Hot Tub Companies in Toronto, Ontario
Pool Mates Pool & Hot Tub Inc.
Pool Mates Pool & Hot Tub Inc.
Pool Mates Pool & Hot Tub Inc. provides year-round pool and spa care in Toronto and operates two locations in the city. Its stores stock chemicals, parts, accessories and equipment.
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Business Highlights
- Heater service is handled by a TSSA-licensed gas technician.
- Pool Mates describes its staff as pool professionals rather than commissioned sales associates.
- The company says experienced staff are available in store to answer questions.
Service Area
North York, Scarborough, East York, The Beaches, Pickering and Ajax.
Active Business Listing
Pool Mates Pool & Hot Tub Inc. is one of 12 pool & hot tub companies ProsGrade lists in Toronto, Ontario.
Active
Public local listing
Listing details
12 services listed, including Pool opening, Weekly maintenance and Bi-weekly maintenance. Open Monday to Saturday. 140 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Pool Mates Pool & Hot Tub Inc. compares with the other 11 pool & hot tub companies on ProsGrade in Toronto, using public Google ratings and review counts.
- Has more Google reviews (140) than 10 of the 11 other Toronto pool & hot tub companies on ProsGrade.
Services Covered
12 services- Pool opening
- Weekly maintenance
- Bi-weekly maintenance
- Vacation maintenance
- Service callsTroubleshooting and repairs
- Equipment installation
- Heater service
- Leak detection
- Liner installation
- Safety cover installation
- Pool closing
- Pool and spa productsLiquid chlorine; Dolphin robotic pool cleaners; pumps, filters and heaters
Reviews
What customers say
Customers praise helpful staff and responsive pool service. One customer says Laura is quick to obtain quotes for covers and lights and helps choose cost-effective options. Another credits Matt’s phone troubleshooting with getting a pool heater running again.
Customer Reviews
Francis Brown
Went there to buy some pool chlorine... Young lady at desk very friendly and very helpful and efficient. Actually put the chlorine jugs in my car, for me!
Jose Carreiro
Sunday, July 19, 2026
I was having trouble with my pool heater, so I called Pool Mates Pool & Hot Tub Inc. after finding them online. I spoke with Matt, who patiently walked me through a few troubleshooting steps over the phone. Thanks to his clear guidance, the heater was up and running again.
I truly appreciate the time and professionalism Matt showed. That kind of service builds trust, and if I ever need help in the future, Pool Mates will be my first call. Thank you again!
Omar
Usually pretty helpful in store. They answer any questions you have. They also test water in store and give you info to bring levels up to needed amounts.
Tina Colangelo
I had an amazing experience with Pool Mates Pool & Hot Tub. The customer service was top-notch, and products are great. I highly recommend them to anyone looking for quality and excellent service! ??
Trina Liew
Pool Mates provides exceptional pool service. This may sound unnecessarily over the top but if you’ve ever used other pool services you’ll know what I mean. Laura is very responsive, and just gets stuff done in a reasonably priced way (she is always quick to get quotes for covers, lights, etc and helps choose the most cost effective not necessarily the most expensive). Her team is professional, friendly and reliable. Pool has always been a pain in the ass with something always preventing us from using it. We have had many things quickly fixed and repaired with her since we started and I actually feel less stressed knowing everything is now under control. Thanks guys.
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Frequently Asked Questions
Does Pool Mates test pool water in store?
One customer describes staff testing water in store and offering guidance on raising pool levels to the needed amounts.