Business ProfilePool & Hot Tub Companies in Waterbury, Connecticut
Reliable Pools & Spas
Reliable Pools & Spas
Reliable Pools & Spas is a pool and hot tub dealer based in Naugatuck, Connecticut. It offers pool installation and service alongside Hot Spring® hot tubs.
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Business Highlights
- The company says local families have trusted it for more than 30 years.
- Staff members are trained in pool and spa maintenance.
- The company describes its Naugatuck showroom as award-winning.
Service Area
Naugatuck, Connecticut.
Active Business Listing
Reliable Pools & Spas is one of 10 pool & hot tub companies ProsGrade lists in Waterbury, Connecticut.
Active
Public local listing
Listing details
12 services listed, including Hot tubs, Pool liner services and replacements and Pool renovations. Open Monday to Saturday. 40 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Reliable Pools & Spas compares with the other 9 pool & hot tub companies on ProsGrade in Waterbury, using public Google ratings and review counts.
- Has more Google reviews (40) than 5 of the 9 other Waterbury pool & hot tub companies on ProsGrade.
Services Covered
12 services- Hot tubsHot Spring® Hot Spot®, Limelight® and Highlife® collections
- Pool liner services and replacements
- Pool renovations
- Patio pavers and installations
- Pool openings and closings
- Leak repair and pool service
- Filter, pump and cleaner repair
- Safety pool cover installation
- Pool equipment replacements, repairs and upgrades
- Pool installation services
- Chemical automation installation and repair
- Mineral system installation and repair
Reviews
What customers say
Customers describe pleasant sales interactions and staff guidance through hot-tub options; one customer says delivery and setup went smoothly. Service concerns include one customer's report that a spa remained out of commission for six months despite being under warranty, and another's account of a missed sand-filter visit without a call or follow-up.
Customer Reviews
Michele Totten
Very nice sales people. I travel from Wolcott to Naugatuck specifically to purchase my pool opening kit from them every year for about 7 years now and their products are awesome! My pool always looks great!! ?? percent recommend ?? ??
Elisabeth Herdic
Do not buy from this store! Terrible customer service. They take 6+ months to fix the spa if there's an issue. Mine has been out of commission for 6 months even though it's under warranty. They sold us a spa knowing where we live and are now charging us a $250 fee to service even though Hot Springs Headquarters said they can't do that.
ralph lowery
I’ve been doing business with Reliable since 2001 at two locations. 2 pools, 2 hot tubs. Service is great, prices are fair. If you want quality service and supplies this is the place. Cindy, Bob, and Matt are the best.
William Nangle
Made arrangements to have service performed on a sand filter. Because the s a very small business with only one technician, it was scheduled for several weeks later. Date of service n one came no phone call nothing! Called the following day and spoke to Cynthia who said she would look into it. No follow call!! I don't know how the stay at n business. Should be renamed 'unreliable pool service'. Will never use the businesssagain!!
Ralph McKinney
We recently purchased the Envoy hot tub and the entire experience was great. Cynthia helped us select the tub, reviewed all the options with us and made sure we were happy with all the selections. The delivery and set up of the tub was very smooth. Their team did a great job and provided detailed explanations of what we needed to do, particularly for the salt system.
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Frequently Asked Questions
Does Reliable Pools & Spas offer pool-water testing?
It offers free water tests.
Does Reliable Pools & Spas offer DIY pool-opening kits?
It offers kits for customers who open their own pools.