Business Profile

Reliable Pools & Spas

Pool & Hot Tub Companies in Waterbury, Connecticut
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Reliable Pools & Spas

Reliable Pools & Spas supports Greater Waterbury, Connecticut homeowners with hot tubs, pool supplies, and seasonal service from its Naugatuck showroom. Visitors can expect practical guidance on water care, product selection, and scheduling during peak seasons.

Why Homeowners Choose This Business

A local showroom means easier access to supplies, water testing, and advice tailored to regional conditions. Customers often note helpful guidance at the counter and smooth delivery experiences for new hot tubs, alongside fair pricing on routine supplies. Service availability can vary by season, so booking early helps secure preferred dates Local experience that helps homeowners across Waterbury, Connecticut compare a more region-aware provider.

Service Area

Serving Waterbury, Connecticut, Naugatuck, and nearby New Haven County communities; additional towns accommodated as scheduling allows.

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How This Business Compares

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Services Covered

  Establishment
  Point Of Interest
  Renovation Services
  Sporting Goods Store
  Store
  Pool Openings
  Repairs
  Pool Closings
  Hot Tub Sales
  Spa chemicals
  Pool chemicals
  Water Testing
  Pool Liners
  Pool Equipment Parts
  Hot Tub Accessories
  Salt System Support
  Pool Maintenance Support
  Spa Service Scheduling

Hot tub sales and accessories; pool and spa chemicals; in-store water testing; seasonal pool openings and closings; liner guidance; equipment and parts support; basic maintenance scheduling subject to availability.


Reviews

Recent Reviews

Google Review
Michele Totten on Reliable Pools & Spas

Very nice sales people. I travel from Wolcott to Naugatuck specifically to purchase my pool opening kit from them every year for about 7 years now and their products are awesome! My pool always looks great!! ?? percent recommend ?? ??

Google Review
Elisabeth Herdic on Reliable Pools & Spas

Do not buy from this store! Terrible customer service. They take 6+ months to fix the spa if there's an issue. Mine has been out of commission for 6 months even though it's under warranty. They sold us a spa knowing where we live and are now charging us a $250 fee to service even though Hot Springs Headquarters said they can't do that.

Google Review
ralph lowery on Reliable Pools & Spas

I’ve been doing business with Reliable since 2001 at two locations. 2 pools, 2 hot tubs. Service is great, prices are fair. If you want quality service and supplies this is the place. Cindy, Bob, and Matt are the best.

Google Review
William Nangle on Reliable Pools & Spas

Made arrangements to have service performed on a sand filter. Because the s a very small business with only one technician, it was scheduled for several weeks later. Date of service n one came no phone call nothing! Called the following day and spoke to Cynthia who said she would look into it. No follow call!! I don't know how the stay at n business. Should be renamed 'unreliable pool service'. Will never use the businesssagain!!

Google Review
Ralph McKinney on Reliable Pools & Spas

We recently purchased the Envoy hot tub and the entire experience was great. Cynthia helped us select the tub, reviewed all the options with us and made sure we were happy with all the selections. The delivery and set up of the tub was very smooth. Their team did a great job and provided detailed explanations of what we needed to do, particularly for the salt system.

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Frequently Asked Questions

Yes, customers can visit the Naugatuck showroom for pool and spa chemicals and to request water testing guidance. Staff can help interpret results and recommend balanced treatment steps. Availability of specific brands or items may vary by season. Calling ahead can confirm stock during peak months.

Openings and closings fill quickly in spring and fall, so scheduling several weeks ahead is recommended. Availability can be limited during peak demand. If your dates are flexible, the team can suggest windows with better availability. Weather may also affect final appointment times.

They provide support for tubs they sell, with service capacity dependent on scheduling and technician availability. Response times can extend during busy seasons. For warranty-covered issues, bring purchase details to help the team review options. Contact the store to discuss current lead times.

Yes, the team can assist with liner guidance and ordering, as well as common parts and accessories. Lead times and availability vary by manufacturer and season. Bringing photos, model numbers, or measurements can speed the process. The showroom can advise on next steps and timelines.

Current hours are posted on Google and the company website. Seasonal adjustments may occur, especially around holidays. Checking online before visiting is recommended. You can also call the store for the most up-to-date information.
 Not Verified

Opening Hours


  • Monday 10:00 AM – 6:00 PM
  • Tuesday 10:00 AM – 6:00 PM
  • Wednesday 10:00 AM – 6:00 PM
  • Thursday 10:00 AM – 6:00 PM
  • Friday 10:00 AM – 6:00 PM
  • Saturday 10:00 AM – 5:00 PM
  • Sunday Closed
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Business Details


Business Rating
Not Currently Available Not Verified
Address
600 Prospect St, Naugatuck, CT 06770
Phone
Business Type
Swimming Pool Contractor
Website

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