New Creations Custom Kitchen and Bath

Roy and his entire New Creations Team are absolutely the best. Langham Group has had the pleasure of working with Roy on various projects and his knowledge, experience and outstanding communication skills are beyond impressive. It is always an honor and an exceptional experience anytime we have the opportunity to work with Roy and New Creations.

It is my honor to be able to write this review for the New Creations Team. It has been a solid year since we first contacted Roy to talk about the vision for our home. Our project was finished in March, and I am amazed every day when I walk through each room. It’s beautiful. I’ve read many of the 5-Star reviews on the website and agree with all of them. The team is professional, organized, and detail oriented. They have an eye for design, focus on cleanliness and are consummate professionals. This is all true and important. In my review, I want to tell you the top 4 things that I appreciated about the team that you may not see in other reviews. These are things that were important to me through what was a yearlong process. They were kind to my dogs. I teleworked during most of the renovations. My dogs are used to having free range of the house. Because of the full scope of the renovation, the dogs were semi-sequestered. When I needed to take them out for breaks, whichever tradespeople were working often stopped to pet them. Oscar, our project manager, became Penny’s new favorite person. He always asked how they were doing and when Blue was ill and had surgery, he was genuinely concerned about him. Every night, Oscar ensured the renovation area was clen, clean, clean. Not just because of us, but because he didn’t want the dogs to step on anything, eat anything or get hurt in any way. He always ensured I had a clear path to take them outside. As we finished the project, he even put their new dog crates together for me without me even asking. They respected my authority and decision making and I respect theirs. Even though my husband and I work as a team, I was the one home each day. When decisions needed to be made, they deferred to me, which was our arrangement at the outset. Oscar and I became a cohesive team, handling almost every issue that came up quickly and efficiently. This allowed us to move quickly through things that could have delayed or derailed the process. We did have a few issues that rose to the level of needing to involve Roy and my husband, but those were few and far between. When New Creations says they value communication, they mean it. Oscar and I texted or talked almost every day, even on weekends. They came to the furniture store to help pick out the color for our new stools and sofa. This project wasn’t just about knocking down a wall and changing cabinet colors, it was about making the downstairs of our home transformed into a new style and “vibe.” I think Roy was almost as excited by this as we were. We found a piece of artwork that was inspirational and designed around it. This gave a framework for other design-related decisions. The result is so beautiful I cannot adequately describe it. The pictures won’t do it justice because you won’t see the lights that change color or how floor was improved from me hating it to me loving it with just a little color change on the walls and grout. All the small choices led to the final results, and the New Creations team was fully invested in each small choice. They treated us like human beings and not just customers. A year is a long time to be involved with other people. Some days I was in a great mood and thrilled with the progress of the project and other times I was cranky and aggravated because someone was supposed to be here and was 30 minutes late or called in sick. Oscar got to experience me in all these moods and was always respectful and did his best to get things back on track if they were getting derailed. Ericka was a peace-maker who always had the details written down so if there was a dispute about something, she could reference the facts. The team would periodically gather at the house to look at the progress and celebrate the milestones. Those times were fun. We went through good times and bad times as everyone does during the course of a year. Roy sent a birthday cake for my husband’s birthday and flowers upon my mother’s death. It was a long year, but well worth it. Cheers to the NC team!

We hired New Creations to remodel our kitchen, cabinets in our bathrooms and built in cabinets in our dining room! They did an excellent job. Oscar was incredible. He is a perfections and the guys working with them were great as well. They assisted in helping me pick out the back splash, counter tops, and the new cabinets. They were timely, professional, and really did an outstanding job cleaning up their work area at the end of the day. I highly recommend New Creations.

I have the kitchen of my dreams, thanks to New Creations. Roy, Erin, and Apollo give you service that you just can’t find anymore. We have done small and large remodels over the years, and we have never received service like we did with this top-notch team. From the beginning of design to the end product, they worked with us every step of the way. Roy was great about letting us know what they were doing and when they were doing it. Erin was always available if we had questions. Apollo and his team were unobtrusive and left a clean workspace every night. They are professional, experienced, trustworthy, and service-oriented. We will be using this team in the future. I highly recommend New Creations!

Roy and his team did a great job. They were very communicative during the entire project and made sure that I was happy with the result. My project involved taking out an interior wall, moving an exterior door (and replacing a single door with french doors), and a complete gutting of the kitchen - new cabinets, countertops, appliances, etc. I was very happy with my entire experience with New Creations.