Beyond Builders

Five Stars – Outstanding Work & True Professionals We had an excellent experience working with Beyond Builders on the build-out of Café Nene - Craft Coffee Bar and Fare at 209 Kaiulani Ave in the heart of Waikiki. From start to finish, their team demonstrated professionalism, craftsmanship, and genuine commitment to delivering a world-class space. A special shout-out to Zai, our project manager, who went above and beyond to guide this project across the finish line. Her organization, responsiveness, and dedication were instrumental in bringing our vision to life. We’re proud to share that we passed our Food Safety inspection yesterday, which is a huge milestone for our business. Like many projects in Hawai?i, we faced permitting challenges and delays that naturally come with building and doing business on a remote island. During the DOH application process, we learned that we needed backflow prevention devices and air curtains in order to utilize our custom-built open doorways leading to our private Coffee Lanai Lounge. Beyond Builders stepped up and made the necessary arrangements to ensure everything was done properly and compliantly. The final result is a beautiful, functional, and first-class café that we’re incredibly proud of. If you’re looking for a reliable, experienced, and hardworking contractor in Hawai?i, I highly recommend Beyond Builders. Mahalo nui loa to Victor, David, Carlos, Daniel, Zai, and the entire team for helping make Café Nene a reality! — Jeffrey W., Owner Café Nene Craft Coffee Bar and Fare

We had our kitchen go through a complete renovation with new cabinets, counter tops, appliances, flooring and updated electrical work. Frank Vasquez was the Project Manager and Daixin Construction LLC was the subcontractor. They did an outstanding job, working very efficiently and completed the job well ahead of schedule. We were impressed with their use of high quality materials and excellent workmanship. We would highly recommend them. We appreciated their excellent and tmely communications on all facets of the job and their always pleasant and friendly demeanor.

Aloha and mahalo to Beyond Builders’ super heroes Justin and his crew, Jordan, Ming, Sing, and Kevin. They did an outstanding job with remodeling our kitchen and also our last minute add on for entire floors (living room and dining area). Justin was especially awesome in working with us and getting what I know was the absolute best deal out there. Once again…mahalo for job well done! Aloha.

Response to Beyond Builders' Reply Payment & Delays We paid 95% of the total payment, after which progress on the remaining work significantly slowed down. While Beyond Builders described the remaining tasks as quick fixes, they did not follow through, leading to ongoing delays. Payment Timing & Clarification There was no intentional delay in our payments. We communicated that payments would be made after confirming the completed work. Our management team inspected the work, requested necessary updates, and once those updates were made, we processed the payment. Our realtor and property management company can witness this process. Electrical & Safety Issues After hiring electricians to review the work, they identified serious wiring issues, raising concerns about potential fire hazards. As a result, we now have to redo portions of the electrical work to ensure safety. Additional Costs & Rental Delays Due to these unexpected issues, we have incurred extra expenses beyond our initial budget. Additionally, delays in completing the work have affected our ability to rent the property, leading to financial impact. Caution: Issues with Beyond Builders – Poor Communication & Project Management Based on our company’s experience, we would not recommend Beyond Builders for renovation projects. Throughout our engagement, we encountered significant challenges related to communication, project management, and overall work quality. Concerns Regarding Furniture Orders During the project, we identified discrepancies in the handling of furniture orders. Initially, we received a receipt for two specific sofa beds on December 15th. However, on December 22nd, a different version of the sofas was ordered, and the original order was canceled. This change was not communicated to us at the time, and we only became aware of it later. This raised concerns about transparency in their procurement process. Communication & Project Delays We faced several communication and management issues, including: Lack of Clear Updates: Despite multiple requests, we did not receive consistent progress reports or detailed images of the work. Updates were infrequent and often unclear. Unresolved Issues: A report listing unfinished work was submitted on January 7th, but we did not receive a response for two weeks. When we followed up, we were informed that they were "waiting for a review," though we had not been notified that the project was considered complete. Project Delays: We later discovered that access for their work had expired, causing unnecessary delays—an issue that was not communicated to us in advance. Payment Process Concerns Beyond Builders’ approach to payments raised concerns. They requested payments before we could properly review the work and, at times, indicated that work would not proceed unless immediate payments were made, even when key tasks were incomplete. Management & Oversight Challenges We also became aware that the CEO, Victor, and the project manager, Ido, are brothers-in-law. In our experience, when close family members hold key leadership positions within the same company, it can present challenges in ensuring accountability and objective decision-making. Quality Concerns The quality of work did not meet our expectations. Several tasks were left incomplete or not executed to the standard we anticipated. While Beyond Builders markets itself as a professional contractor, our experience suggested a lack of attention to detail and a tendency to cut corners. Decision to Discontinue the Project Due to ongoing concerns with communication, management, and overall execution, our company made the decision to end our contract with Beyond Builders and engage a different contractor to complete the remaining work. While other clients may have had different experiences, our company cannot recommend Beyond Builders based on the challenges we encountered. If you are considering hiring them, we strongly advise maintaining detailed records, requesting clear documentation at every stage, and ensuring all agreements are in writing