R L Hayes Roofing & Repairs

Do not use this company. My negative experience was with Rocco.

I decided to go with this company after hurricane Helene. They gave me a quote initially to repair the soffit and fascia, replace a few broken shingles, and fix a leak located around a pipe boot. They gave me a quote initially and then when i finally decided on them their quote ended up being hundreds higher. They cited that higher prices and demand had driven prices up. I said ok, we signed the paperwork and I waited.
I called.
I waited.
I texted.
I waited.
Finally someone got ahold of me and told me the work had already been done on my home 2 weeks prior. No scheduling. No verification. No sign off. I was not home during this job at all.

There were items from the job incomplete. There were still shingles missing and guess what the roof was still leaking. Rocco said that we would have to do a more extensive repair that was not covered in the original bid. We said we would try to get more money from insurance to cover the additional repairs.

Rocco stated he would work with the insurance company as he had experience working with insurance companies on the regular. Eventually after calling my insurance company it seemed he had never contacted my insurance. I thought he might be a busy man so I set up a meeting with all 3 of us. Rocco did not join the meeting at the agreed upon time and therefore missed the meeting.

My father-in-law who had done roofing before was visiting from across the country and got up on the roof. Stated that it looked like a shoddy job if completed honestly at all. I asked Rocco for all records of my job any paperwork, internal communications, and photos and videos that he said he had from the men doing the job. Rocco said yes and has now ghosted me.

I still have a missing shingle and a leak, over a year after the hurricane now.

There was no offer to tarp the roof, no customer service, dodging calls, shifting blame, poor business practices, and shifty attitudes.

Do not use R.L. Hayes. they may be coasting off their good reputation before Helene but it seems that they have had a very negative turn company wide after the hurricane.

DO NOT DO BUSINESS WITH THIS COMPANY. My roof has been damaged since Hurricane Helene, and we needed our roof retarped until we’re able to afford to have it replaced. I reached out to RL Hayes to complete the job. Everyone seemed so nice. My sales guy was Rocco. Whom I’ve known for some time now. So I felt I would be in good hands. They charged me $700 to place two tarps on my roof that ripped and came apart within 3 weeks. They did a terrible job. I’ve tried multiple times to reach out to them and no one will answer my calls or return my calls. I’ve reached out to the salesperson (Rocco) cellphone and left messages and still no response. This really hurts because I trusted them. We don’t have $700 to just give away. If that was the case our roof would have been replaced. Now we risk more damage to our roof. We can’t afford to pay more money out of pocket to have our roof tarped AGAIN while we’re trying to save to replace it. Run Fast From This Place.

My roof was replaced on December 13, 2024. Tear off and installation of the new roof was all done in one day. However clearn up after the job leaves a lot to be desired. Today is February 3, 2025 and I'm still finding bits of roofing materials including nails in my yard/flower beds, sidewalk, and driveway. Additionally my gutter guards were damaged in multiple places.

They were quick to schedule and even quicker on the job...the repair looks good and took about an hr or less to complete. Had missing shingles over the dryer vent and parts of the back roof...shingles peeled back on the front of the roof near the peak...and some shingles that just needed to be hammered down a little, atleast i thought, but he replaced them...Only thing I didn't like was the fact that they didn't make contact with me before getting on the roof...whether call/txt or a knock on the door since I was home...just heard thumps from the other side of the house...assumed someone was trying to break in...I made it to the front door and looked outside and noticed their van...So yea, communication is definitely needed before hopping on a person's roof.