America's Choice Roofing & Seamless Gutters

America’s Choice owned by Gary and Frances Spivey was recommended to me by a Realtor friend in College Station after a massive hail storm damaged the roof of a property we own in College Station. From the moment I called Gary he was extremely knowledgeable and helpful. This was very important because we no longer live in CS. Gary and Frances were so helpful providing all the paperwork and pictures I needed to file w Allstate Insurance. The roof was replaced by Gary in record time. Allstate Ins was extremely professional and timely. My experience w America’s Choice was flawless. They were professional, knowledgeable and so prompt. I highly recommend. Pat Poston, San Antonio, Tx.

I usually don't write reviews, but this time I felt compelled to do so.
Four years ago, I hired America's Choice Roofing to put a new roof on my home. It wasn't an insurance claim, the house just needed a new roof. My experience with ACR at that time went very well. There was great communication, the work was good and the follow-up was courteous and timely.
The recent hail storm damaged my four year-old roof and my insurance company determined it needed to be replaced. Based on my past experience with ACR, I decided to use them again. In addition to the roof, they were to replace my skylight, flue cap, gutters, downspouts and also re-roof my shed. This time the experience was not so great. It actually seemed more like what you would get from one of the pop-up roofing companies that appear after a bad hail storm. Communication was great on the way up to the install date. On that day, ACR showed up and began working on the roof. They re-roofed the house and the shed, then packed up and left. Went I went outside there was a huge mess. Asphalt and roofing nails all over the place and pieces of my gutters were left just laying on the ground. Part of the metal covering along the roof edge was bent outward like some tried to pull it off and then just left it. It has since come loose and is now just hanging from the roof. No one followed up with me after they were done and I had to call the salesman the next day and ask what was going on and when they were going to finish the job. I was told they were behind and would get to it in "a couple of weeks." In the next couple of weeks I received zero communication from ACR. No one came to inspect the roofing work and make sure everything was done properly, no one called to update me on the gutters. Then, I get a phone call at 8:30 p.m. from the salesman wanting me to pay ACR. As you can imagine, by this time I am very upset and disillusioned with the whole ordeal, so the phone call did not go well. I stated that I would pay them when they finished the job I hired them to do. He started in again about them being behind. Look, I understand wanting to get as much work out of this hail storm as you can, but over-selling jobs to the point of not being able to meet your obligations is not the way to do it. At least, not from a customer's point of view. A few days after the second phone call, the salesman called me to tell me to find someone else to do the gutters. During this call I asked about the skylight and he informed me that they had not replaced the skylight, something he failed to mention earlier when he attempted to collect money from me. Overall, I am sorely disappointed with the way ACR has handled this deal and will not be using them again.

I highly recommend America’s Choice Roofing! There is a reason that you will find great reviews for them across multiple sites such as: Google, Yelp, and NextDoor (Austin’s Colony). I love doing business with local companies, and this is a family owned business that has earned its reputation by providing good workmanship, friendly customer service, and dedicated follow-through.

After the hailstorm a month or so ago, I joined the crowd of people trying to get damaged roofs replaced. Hannah was my contact person and she helped me negotiate the world of insurance and roofing from beginning to end. She was always available and responsive to texting. She made many visits to my home to follow up on various details, which is all the more impressive at a time when it seems that everyone in B/CS had hail damage to their roofs. Hannah’s knowledge is extensive, and there was no job she wouldn’t tackle: climbing all over my roof, checking the stifling hot attic in 100-degree heat, and wearing a face mask during the pandemic. I am incredibly grateful for her taking the lead in negotiating with my insurance company and providing the proof to convince them that my gutters & downspouts were also damaged and should be replaced. She didn’t hesitate to return a second time to take more pictures at their request.

The day scheduled to replace the roof went so smoothly and quickly it was unbelievable! I returned from an early morning walk to find two trucks already parked on the street at 6:30am. There was a big and clearly very experienced crew who were finished by 11:00am. They did a thorough job of clean-up, including checking for dropped nails and hauling off an old satellite dish they removed, as well as all other trash. Hannah followed up with another nail check and thorough inspection of the entire roof and attic (solar vents were installed). She is in the process of following up with the order of new gutters and downspouts to be installed by a specialized crew. I have no doubt that this job will also be well done.

America’s Choice Roofing really embodies what I love about local family owned businesses: reliability, efficiency, reasonable costs, and personalized service! Even though they must be super stressed trying to meet the needs after the big hailstorm, they delivered great service. I am so proud and delighted with my beautiful new roof and I would not hesitate to recommend them to anyone!!!

Working with Hannah Spivey was truly a wonderful experience. We were very careful about which roofing company we would choose for our home, I received 4 quotes from several different companies in town and interviewed all of them when they came out to our house. I was most impressed with the professionalism and attention to detail Hannah displayed so we chose America's Choice. It has now been around a month since our house was re-roofed and it looks wonderful. Getting a new roof is a large investment so make sure you are using a reputable company like America's Choice who is going to do it right so it will last 20-30 years like it is supposed to!