Texas Platinum Roofing & Restoration

I am not going to waist my time going into detail about my bad experience only for the owners wife to come and try to justify their lack of customer service but save yourself some time and find yourself someone else to do your roof. My complaints are very similar to the ones already posted in previous reviews and I don’t have the time to explain all the bs excuses these people put me through as I’m writing this review more than a month late. This business is going down hill and not adequate for even the small job I had. Don’t let them persuade or gas light you.

Would give no star if available. If you’re thinking of using this company, read the most recent review. We had similar problems with this company who installed a new Mule Hide roof at La Playa condominiums on South Padre Island. Take a look at the roof. Questions you should ask Jason before you agree to hire him; 1. Does he have a crew, if not, why not? 2. Why was a lien put on La Playa by Mule-Hide? 3. Why did he use cheap screws that rusted and stained the building? 4. Why didn’t he complete paper work with Mule Hide leaving La Playa without a warranty? 5. Why , when the roof leaked, it took him months to fix the roof? 6. Why did it leak again after the first repair in the same place?, 7. Why did he not cover all of the parapets as he proposed, until a BBB complaint was filed? 8. Why did it take him years to finish it? 9.. Why didn’t he follow the Mule Hide handbook procedures when installing the parapets? When he answers these questions by blaming someone else, get a name and number and verify what he says. It will save you a lot of heart ache and money!

See my review on their Facebook page for further details as it was too long to post here on Google or else I would have. If you don’t have access to facebook, just know that this company does not stand by their word, communication is subpar, their lack of empathy as well as customer service when your issue is not an entire roof replacement is disheartening. My new roof leaked about a year later. Took almost 6 months to get the issue “fixed” because my small job was not a priority. Had a new company come out to look at the issue and they had to completely tear apart the mess this company’s contractors left behind. Caulking everywhere, rusted nails, exposed gaps, it was horrendous. Owner does not come to assess the work nor communicate properly unless of course you report them to the BBB. They will make you feel like they’re working on your issue, not contact you for weeks, give false promises, gaslight you and leave you on read. Highly do not recommend. Having to spend more money out of my pocket for a real company to come out and fix the mess they left me.