Mr. Roof Louisville

Had a new roof put on 5 years ago by this company. Roof had been damaged from wind but never leaked. After they replaced the roof it leaked. We had them out multiple times to fix the leak and was told each time that the problem was fixed. After the last time we didn't notice anymore leaks. However after a strong rain in high winds from an unusual direction we noticed a leak once again. I went to the attic to find it and to my surprise I could see daylight! I shoved a wire through the hole to find it up top and quickly discovered it was due to faulty workmanship. So my roof has been leaking for 5 years and wasn't noticeable until it rotted the wood out. Who knows what other damage has been done to my house in that time. I wouldn't recommend this company to anyone! Won't let me give another review so I'll just add to this one. Now one year later from this occurrence, I now have shingles falling apart right behind my chimney. The last repair made by this company they replaced the flashing around the chimney, which would require lifting the shingles (keep this in mind). That flashing was supposed to have been replaced in the first place. Told on themselves when he told me that's what he did to "fix" the leak. Had them come out to look at it thinking maybe the shingles are defective. They tell me it's not manufacturer defect. It looks like someone was prying on the shingles and caused the damage. Told on themselves AGAIN. Gee I wonder who would have done that....??. Now they say they won't cover it but they would be glad to sell me something. I bet you would be! Update: They now have a new general manager, Adam Billings. After being notified of my review and looking over it, he reached out to me and asked if he could come out and put eyes on my roof himself. After looking over my roof, he sent someone out to make the repairs needed. I will say Adam and the repairman that came out were the most pleasant to deal with aside from the original salesman. Seems like the company is making an effort to take care of the unsatisfactory original work done. For that reason I have changed my review from 1 star to 2. Leaving it at 2 based off of original experience. Hopefully under the new management others don't have the original experience that I did.

Mr Roof and Adam were fantastic to work with. Explained everything perfectly what was needed to get the job done. We talked to 2 other roofing companies as well as calling several more and Mr Roof was the best. It was a large project, 49 homes, and the roofs were on and completed in 8 days. The crews kept everything cleaned up the best they could in the terrible heat and when finished everything was put back the way it was. They are truly the easiest to work with. Thank you Adam and Mr Roof.

We have nothing but good things to say about Gary. He answered all our questions and listened to our concerns. He worked great with the insurance company to help make sure we got what we needed. There were several hiccups throughout working with Mr. Roof (hence the not 5 stars) but at the end of the day we are pleased with how our new roof & siding looks.

I LOVE my new roof as I posted before. They did an amazing job! Now... I LOVE MY NEW SIDING AND GUTTERS! They did not disappoint! Andy and his crew did a phenomenal job! The crew was very courteous and considerate. They went above and beyond what was expected. Will definitely use Mr Roof should I need their services in the future! Thanks so much for making my home beautiful!