Elite Roofing of Georgia

I cannot say enough great things about Pervez and his team at Elite Roofing of Georgia. From start to finish, they were extremely knowledgeable, professional, and efficient. Their team showed up on time, worked extremely quickly without cutting corners, and delivered top-notch quality that exceeded my expectations. You can tell they truly care about doing the job right.
They made the entire process smooth and stress-free, and their expertise was clear every step of the way. I highly recommend them to anyone in need of roofing services — they’re the only roofing company I’ll be using going forward.

What a great experience with this company for our commercial project. We had Elite Roofing do a complete roof replacement on our commercial building and everything was great from the initial contact to the final completion. Communications was on point. And they put on a superior product at a very reasonable price compared to some larger roofing companies.

I faced the daunting task of replacing my entire roof and felt overwhelmed trying to find the right company. Ultimately, I chose Elite Roofing of Georgia, and I couldn't be happier with the results. The entire team, exceeded my expectations.

Pervez made a fantastic first impression by patiently addressing all my numerous questions about the replacement process. His expertise and quick responses to my texts and calls were invaluable.
He even took time to clarify any concerns and also informed me of the crew's arrival time.
His professionalism eased my anxiety.
I am grateful for Percez's team, who worked diligently and left the site spotless after completing the job.

When it comes to investing in your home, thorough research is essential to ensure its protection, and I wholeheartedly recommend Elite Roofing of Georgia for anyone seeking top-notch service and warranty.

Thank you Elite Roofing of Georgia
I’m one happy customer. ??

Mrs Q

Elite Roofing of Georgia Customer Service Policy: Delay, Defer, Deny - My Better Business Bureau Rating “D” although they actually earned an “F!”

Be very careful when contracting with Elite Roofing of Georgia. The primary company emphasis in on getting you an estimate and securing your business. The “post sale / customer service” is very poor. When negotiating the price for your new or replacement roof, be sure to request to discount on the price of $200 - $500! Because you’ll need it when something / anything goes wrong. I most certainly wish I did on my roof and gutter guard system.

The most recent truly disappointing experience was when calling the office to have two issues addressed with the gutter guard system; one section had blown off, and another was leaking creating a water line (eventually creating mold) on the front of my brick home. I called the office on December 2nd, and the call immediately went to voice mail (the first bad indication); I did leave a message but after almost 3 full weeks, no one had called back. Their voice mail recording states: If you are calling during regular business hours, sorry we are on another line helping customers, if you are calling after hours, we will call you back on the next business day. I called again on December 22nd and left a second message which also immediately went to voicemail, and I received a return call several hours later. The young lady who returned the call was Lizette Prater, I explained the two issues and she said she’d call me back. On December 22nd, Lizette also asked for photographs of the two issues; on the same day I immediately took the pictures, circled and pointed red arrows to the problem areas, scanned and e-mailed the documentation. Later on the same day, Lizette confirmed receipt of the e-mail and photographs, plus indicated she’d “be in touch as soon as possible.” During the conversation she stated she would send the information and details to the Operations Staff / Manager for review and would have them call me back; regretfully that call never occurred. After 3 1/2 weeks had passed without a return call, on January 18th, I called back a third time and also followed up on the e-mail dated December 22nd. Lizette responded to my e-mail by calling me back, she now stated that to have someone come out to look at the two issues, there will be a service charge of $139. In turn on January 18th, Lizette claimed she didn’t have record of my roofing and gutter installation (another excuse). I scanned and e-mailed copies of the original contract agreement and brochures for the services provided. After providing the contract documentation, there was no response. The effort to try to get a resolution took 8 1/2 weeks, resulting in excuses, delayed returning my calls, and hesitation to address the leaking roof problem. The true reality of the calibre of Elite Roofing of Georgia, has been demonstrated by their lack of quality staff, workmanship, and product integrity. When I initially contacted Elite Roofing of Georgia, inquiring about a new roof the staff responded right away, offering to come out and prepare a free estimate for a roof and leaf control gutter system. But the post-sale support was the complete opposite; they had excuses, delayed returning my calls, and hesitated to address the leaking roof and gutter problem, ultimately doing nothing.

The first indication of poor customer service was when there was a leak on the roof, which occurred within the first year. Initially I called the representative whom I signed the contract. He didn’t respond to my first call and voice mail message; when I called again and finally reached him, he referred me to the main number in the office. When I called the office, they directed me to call my sales representative, the absolute run-around!