Bruttell Roofing, Inc.

I called Bruttell because I like smaller companies, I generally find them more responsive. Unfortunately, this is not the case with this company. I discovered a leak in our chimney flashing was leaking into our attic and bedroom. They came out and recaulked it. It rained the very next day and was still leaking the same amount. I asked them to quote to rip out and redo the chimney pan. I then hired them to do the work and paid in full. The work was satisfactory except the shingles don't match. And I am in a historic district where they care about that kind of thing. Now they are sending me invoices for the failed caulking job. I have never experienced the expectation to pay for work that didn't last a day. Especially when I then hired them to do it properly. Petty and disappointing. Also, I had previously called their flat roof department many times about coming out to get estimates for other work and no one would get back to me. Not the type of responsiveness I would expect from such a small company. Seemingly not much emphasis on customer satisfaction.

Bruttell Roofing did an amazing job on the roof. They were efficient and professional. Matt was great to work with as he helped me through the process and the crew that came out definitely had it all together. I had a few questions once the roof was completed and Coty came out to walk me through everything as well. Again, very professional and he even checked the roof inside and out to make sure everything was done properly. I would highly recommend using Bruttell Roofing in the future.