SunPower®

It has been over 6 months since I purchased my SunPower Solar ($20,000) from the builder on my new house in Windsor, CO. The solar was already installed when I purchased the house in June 2025. It is now Feb 2026 and my solar is still not activated. I have done everything required but am being told by SunPower that I need to upgrade my current equipment (in the garage) to a newer system with much more monitoring capabilities. I also am being told I need to provide my Wi-Fi password. Most concerning it that none of my neighbors had to upgrade their system including the guy next door who had his SunPower Solar activated 3 weeks ago. He did not upgrade his system and did not provide his Wi-Fi password. No one at SunPower can explain why I need a new system and provide my Wi-Fi password when none of my neighbors had this requirement. I do not want to upgrade because the new system is much larger and takes up more space on the wall. I do not want or need more monitoring capabilities. For security reasons, I do not want to provide my Wi-Fi password. I can’t tell you how frustrating it is to pay for $20,000 for something I can’t use.

Possibly the worst customer support experience I’ve had in my entire life. Incredibly awful communication, no respect for your customers. Permit issues, lies, had to call 75+ times to get issues resolved. Had to call city permitting department to get the truth. They gave me an actual direct line at blue raven install team and I finally spoke to a competent person. I was ready to file a lawsuit against blue raven. Four months post install the power and solar was finally turned on. 0 stars

Title: A Year of Delays, Broken Promises, and Thousands Lost My experience with Blue Raven Solar / SunPower has been extremely disappointing, and I feel obligated to warn anyone considering this company. It has now been over a year since the installation process began at my home, and my solar system is still not turned on. During this entire time, I’ve had to pay over $10,000+ out of pocket—both to the bank that financed the system and to the power utility—while receiving none of the benefits I was promised. One of the main reasons I moved forward with this company was because they put in writing that I would receive a $5,000 referral payment for recommending my neighbor, and that she would receive hers as well. A year later, neither of us has received anything. Every time I call customer service, I get the same pattern: excuses, delays, and repeated apologies. Unfortunately, apologies don’t pay the loan, they don’t reduce my utility bill, and they certainly don’t turn on a system that should have been operational months ago. Many of the commitments made during the sales process simply have not been honored, and the lack of follow-through has created a financial and logistical nightmare. I’m writing this review so future customers understand what they may be stepping into. Based on my experience, this has been a long, stressful, and costly situation, and I strongly recommend doing extensive research before choosing this company.

My solar was installed at the end of the summer and is supposed to provide power for days without pulling from the grid but it not functioning as designed. In addition my battery had a defect when installed and no one has gotten back to me on fixing it. On top of that, they fell through my ceiling so they hired someone to fix it. I just got the bill for that and the patchwork is a different color than the ceiling so you can see the spot. I have asked them to fix this and they called saying they were getting estimates but still no update. Because my account is setup to direct bill and because they will ruin my credit if I stop paying, I have no other recourse but to file complaints and post reviews. I don’t have time to chase them down to address the things I have been emailing and texting about. Before moving forward with this company you should definitely understand what happens if you are unhappy after installation. I wish I had.

I would have given a 5 except your end game leaves a lot to be desired. Meaning once the panels are installed and ready to go there isn’t any follow up. All I got was an email with instructions to activate and how to pay. Asked if I have any questions about activation I just got a photo number to call. More importantly I pointed out the drywall in my garage still needed patching. I got a phone number to call for general support. Called. Must be an overseas boiler room. Could not understand the support guy because of all the background noise and accent. He could not find a work order number. Wanted me to start from scratch. I hung up on him. Called Jenny, the inspection woman. Very helpful. But why wasn’t the patch work scheduled already? It finally got patched. Then we paid the balance.