Axium Solar

We purchased a Solar system with a SolarEdge inverter in 2017 and 3 Tesla Batteries. Soon afterwards, we received a letter from Axium that they were no longer servicing residential clients, and referred us to another company. They made it seem like that company would be handing all of our service needs. Well, that company is not able to provide any help for us now that we have a problem with our inverter. Axium basically took the money and ran 5 years ago. Evidently, Solar Edge is very difficult to deal with, and the other company just can't/won't deal with them to service all of Axium's clients. Axium really didn't care. They got their money and moved on down the road.
If you are a business thinking of doing business with Axium, think twice.

Axium installed my 37 panel system and did a great job. They faithfully honored the warranties on the system and especially the micro inverters which had problems after several years, at least in the batch/model that I had. Axium often went the extra mile to solve any issue that arose even after the labor portion of the warranty expired. I highly recommend this company.

Axium Solar installed solar panels on my home during the summer of 2016. The panels are inconspicuous and neat. Based on the first few CoServ bills since installation of the system, we will break even on the system in 10-11 years! Several of our neighbors have commented on the good the panels look. Everything is working great and it is fun to monitor the system using the Solar Edge App.

Overall, we had a great experience with Axium Solar. We reached out to 4 installers for quotes and Axium was easily our first choice for the installation. Andrew Whitehead was knowledgeable, professional, and friendly. He answered all of my questions and did not pressure us to make a quick decision. CoServ was also very helpful as we considered the installation and evaluated quotes.

When the installation started, a mistake was made in locating the mounting brackets. When I questioned the installers, they were quick to assure me that “we always do it this way” and brush off my concerns. Andrew Whitehead agreed that my concerns were valid and took action to address my concerns. Axium paid for the required roof repairs and returned in a timely fashion to complete the project. The installers were careful to consult with me prior to resuming work to ensure the brackets were located correctly. In the end, our system was installed properly with minimal issues.

I definitely recommend the installation of solar panels and Axium Solar.

poor workmenship, arrogant and not trust worthy.
they show up to do the work, some workers smoke on property and leave trash and cigarette bud on ground, lose cut wire, nails and cables laying on roof after working. when ask to clean up, their response is they are not in business of cleaning. So i have to clean this on my own.
Grounding and cable layout work is poorly done. Grounding wire in attic was crossing with existing electrical wire and pulling it. Cables were not properly tied to rail, it draped and hang loose under rails. some are actually touching my roof. They later correct this but it should not be in this condition in first place. They agreed to provide new grounding wire to the rail and inverters but they later come up with so many excuses to avoid the work. I am still not sure their grounding layout actually work because the grounding wire are not continuous and the grounding wire of top row inverters is only crossing over the main grounding wire without actual connection. Instead of replacing the existing grounding wire, they add new wire across rails creating a loop. I thought it cannot be a loop but they claim it is acceptable by building code.(please see attached picture) When ask what if their grounding system does not work and all inverters are fried. his response is it will be covered by my own insurance.
When ask to provide warranty letter for their work, they only provide warranty for 1 year. what happen if lighting strike after 1 year? to me their grounding work need to work for the life time of the equipment. I am not sure how it is for other customer, this is my experience with them.

Excellent service prior to the sale. Excellent installation crew! Follow-up on system issues, not so good. It takes days to get an answer. I'm sure Axium is reading this; IMPROVE YOUR CUSTOMER SERVICE!!! You should be seeing a trend! Everyone loves you until you leave the job. I'm sorry, but my unit shows an error at least weekly; it takes days to get a response from Axium. That is their weakest area; but a critical one.