Evergreen Solar Solutions

I had the most beautiful interview today with JR about a solar installation on my house. He explained everything in a language that I could stand with explainastion as we moved along and without his patience I would have been lost because he explained it some times more than once

Natalia came to our home for a presentation tonight and what a delight she is! She was very thorough about the company and what they provide, and before she left, she prayed with us. Knowing that this company uses American made products AND are believers, we are looking forward to have them install solar for our home.

Janet has been amazing. She has answered every question i have had. She has Also help me out of a little bit of a situation. She has gone well beyond what I have expected. I cannot recommend Janet enough. I could only give her five stars. I wish I could do more. Her problem-solving skills are off the chart. I can’t say enough nice things about her..

Evergreen Solar excels in sales and customer engagement—before signing the contract, their team was exceptional. They answered all my questions promptly, with professionalism and enthusiasm, making me feel confident in my decision. Their communication was top-notch—quick, detailed, and reassuring. However, once the contract was signed and the installation process began, the level of support declined. Responses became slower, shorter, and less engaging. When I reached out for guidance on turning on my system after receiving permission to operate from the utility company, I only received a brief message: “It should be automatic from here.” No greeting, no follow-up, nothing like the attentive service I had experienced before. Realizing I wasn’t going to get much help, I contacted the installation company, Castaway Energies, the next day. Within 15 minutes, they had my system up and running with excellent customer service—polite, professional, and eager to assist. Overall, Evergreen Solar provides outstanding service when selling a product, but their post-sale support leaves much to be desired. Once the deal is closed, the commitment to customer care seems to fade. Update: Since my system was turned on, it has continued to experience issues. Every day around 1–2 PM, the system stops communicating, and a breaker in the panel trips. Out of 16 panels, only one remains on. I have to manually reset the breaker daily, and despite reporting the issue, I am still waiting for service to address whatever poor job was done during installation.