TriSMART Solar

This solar installation was great! TriSmart walked me through this process from start to finish. Every time I call my representative I get status updates. I checked out multiple services and companies before deciding on TriSmarts Microgrid program. This program came with tons of solar panels & multiple battery's included. I paid nothing out of pocket and TriSmart also bought out my contract with my current utility provider and became my provider going forward. If you're considering Solar or back up batteries at all I recommend going with TriSmart.

If I could do a half rating I'd give 1.5 stars. If I were to do this again (or recommend to a friend) I would encourage folks to look at other Sonnen Battery installers. If that's not an option, I'd only communicate with TriSMART's engineering and project team through your VPP Texas rep. I didn't choose to work with TriSMART Solar, but was required to by VPP Texas. The crew they sent to my house was absolutely amazing - a master electrician who communicated exceptionally well and was incredibly knowledgeable about code and electrical requirements. He thoroughly answered all my questions, and when the project couldn't be completed as expected, explained the hold ups. The HOA team was also wonderful, they put together all the paperwork I needed to submit. My HOA approved the solar panels without any questions or pushback! However, I had a terrible experience with Radney Santillan and the design team. I reached out to Jordan Lusk, Marco Chavez, Ari Ruelas, and Ryan Hildreth for assistance, but never got any response. Eventually Jacob Greek from VPP Texas stepped in and agreed to serve as the middle man between me and TriSMART Solar. Jacob was amazing and did a wonderful job convincing folks like Radney to exercise common sense. I eventually heard from Dave Barboza but at that point Jacob had resolved most issues. My biggest frustration with TriSMART Solar was their lack of communication during the design phase. I was told I'd get to talk to an engineer, before plans were finalized - but that never happened. To make matters worse, TriSMART only gives you 48 hours after *they think* the documents are emailed to make changes. TriSMART told me they emailed the documents on 7/26, but I didn't receive them until but I didn't get the documents until 45 hours later! They were kind enough to make an exception and give me more than 3 hours to review, but it seemed absurd I'd even need to request an exception. I was surprised to see that the entire system (including location of the batteries in my garage) had been decided for me by the engineers. I then had to argue to get them moved to the opposite side of my garage - which was necessary for us to fit both cars in the garage. More frustrating, TriSMART agreed to let me purchase my own (smaller) bollards than spec'd. The engineer only required 3" diameter bollards, while TriSMART spec'd 4.5" bollards. With space being a premium in the garage, I asked to have 3" bollards installed, and was told this was acceptable if I purchased them. However, only after I purchased the bollards and couldn't return them, did I learn city of houston code required 4.5" bollards, and the 3" bollards I special ordered wouldn't pass inspection. Great, wth am I supposed to do with these 3" bollards? Jacob was amazing and invested a significant amount of time communicating with the dullards at TriSMART solar. Prior to that I wasted countless hours with the TriSMART Solar remote / oversea teams. Once TriSMART came on site, they were great.

Hunter Stirm made sure we understood everything. He is super knowledgeable & answered every question we had. He kept us in the loop and guided us through the process. We can't thank Hunter enough! TriSMART Solar is the BEST!!! Walked us through every step. The guy who sold us on the solar had such a great, energetic and down to earth personality! Thank you for great customer service??

Joe is very professional and excellent on explaining everything about the generator. He's very detailed and efficient. Joe was amazing and professional from beginning to install. He kept us informed every step of the way. The team was wonderful as well explaining the process and keeping us updated on each step.

Kevin Underwood at TriSMART Solar is a world class professional who works very hard and is the most attractive person from whom I’ve ever obtained services. I’m very happy that I decided to get solar and more than pleased that I did so through TriSMART Solar. The education provided about the product, and the inherent friendly professionalism of the employees and contractors is very much in line with the quality of the product… all amazing!