Nordik Windows and Doors

Neil came to our home to explain all of the products they offered. We purchased 5 windows and a front door. Neil is so kind and took the time to explain everything . He really provides top notch service every step of the way! He even answered my text on a Sunday - I wasn’t expecting that! Nordik windows is lucky to have such a wonderful person working for them that truly knows their products and knows how to take care of his customers! I have already recommended this company to many of my own clients. Thank you Neil!

The service we received from Samantha and the guys that did the installation for our warranty claim were all wonderful and professional to deal with from start to finish. . We really appreciate it. Thank you!

DO NOT HIRE THIS COMPANY. This has been, without question, the worst customer service experience we have ever had.

We hired Nordik Windows to replace one bathroom window in December 2024. It should have been a straightforward retrofit in a recently renovated shower. Salesman James assured us Nordik could complete the job without disturbing any finishes.

The installation was a disaster.

Installer Denys arrived 2.5 hours late, late in the afternoon. When we raised concerns about daylight, we were dismissed. They rushed the job and dropped the new window into our shower, splattering spray foam everywhere — shower tile, quartz window surround, quartz step, door jamb, toilet, bathroom floor, and even our brand-new exterior interlock.

We were told it was cleaned. It was not.

The window was assembled incorrectly and had to be repaired later. Wood trim was installed inside a shower, and we were told it was our fault for not requesting vinyl — as though homeowners are expected to specify proper waterproof materials instead of relying on the company’s expertise.

After multiple complaints, some issues were partially corrected. However, significant spray foam staining remains on the window frame and quartz. Despite numerous cleaning attempts, the damage is permanent and visible every day.

What followed was months of delay and contradictions involving installation manager Boris and installation coordinator Annette:

• Sept 11 – Formal complaint sent.
• Sept 29 – Technician admits he has nothing to remove stains.
• Mid-Oct – Boris claims a “product” will fix it.
• Oct 31 – Technician returns, admits product won’t work; window may need replacing.
• Nov 24 – Automated email: parts ordered.
• Dec 12 – Automated email: window arrived. No scheduling call.
• Dec 22 – I call. No response.
• Jan 5 – I call again; Annette schedules Jan 7 install.

On Jan 7, no one showed during the 12–3pm window. At 3pm we were told the installer was “20 minutes away.” We refused another late-day install. He arrived near 4pm just to inspect the same damage again and suggested scraping quartz with a razor blade. We declined.

More silence.

On Jan 22, after chasing them again, we were told they didn’t want to “bother us with the back and forth.” Their solution? That we obtain cleaning quotes on our own time and they would “entertain” them.

Instead, I obtained a professional estimate to replace the damaged quartz and requested reimbursement and a refund for the window. What followed were repeated delays from Annette — excuses about weather, managers being unavailable, and promises to “get back to you.”

On Feb 6, after two weeks of waiting, Boris called claiming he had “just found out about it 10 minutes ago,” despite weeks of email documentation. He promised to call back in 5–10 minutes after speaking with the other manager.

It is now February 19. We have heard nothing.

When our contractor removed the trim to begin repairs (which we are funding ourselves), he discovered the installer never re-applied spray foam insulation around the window. There was effectively no insulation sealing the window at all.

We are now paying over $3,000 out of pocket to replace damaged quartz and correct their work.

After more than a year:
• Permanent interior damage
• Multiple days off work
• Contradictory information from management
• Repeated silence unless we initiated contact
• Thousands in repairs we are covering ourselves

I have attached photos of the damage so there is no ambiguity about what we were left with.

If this review prevents even one person from spending their hard-earned money with Nordik Windows, it will have been worth writing.

If you value your home, your time, and your money — DO NOT HIRE THIS COMPANY.

What started as a straightforward window replacement became an opportunity to rethink the space more fully. From the outset, Nordik helped me see what was possible without ever losing sight of what needed to be done properly.

I chose to replace the wall with a large window/door system that opens the house to the outdoors. Carrying the same system through to the back of the house created a clear sightline straight through to the backyard, dramatically changing the light and feel of the home.

The installation team deserves special credit. They were meticulous and clearly knew what they were doing. The work was properly staged, well supported, and carefully executed. At no point did the house feel compromised or unstable, even with large openings involved. That level of professionalism matters, and it showed throughout the process.

This wasn’t just about new windows. It fundamentally changed how I live in the house, and I’m extremely happy with the result. I’m grateful I chose a company that combines strong design guidance with excellent, responsible installation.

This is the third time we have had NORDIK do windows and each time they have exceeded our expectations.
the sales experience is quick, efficient and professional. communication is excellent, keeping us updated on when the products will be installed.
the installation has been professional and quick on each occasion. The Trades that actually do the install are very professional and leave the place clean and debris free.
Would I recommend them to you? Absolutely! They are the best, be it the high quality products, the sales staff or the install teams.

I'll spare you the horrific details of our 2 year and counting experience with Nordic Windows and Doors. We have been let down at every turn. The quality of the product is terrible, the windows do not keep the cold out nor the noise. We paid a premium for black windows and they chip and scratch and look absolutely terrible. We were given a door that arrived damaged. They installed it and tried to wash their hands of it. It has been 2 years countless service visits with more damaged doors, broken glass inserts, the wrong doors or no shows for their appointments with no communication. No one accepts responsibility. I have never had anyone with any seniority reach out, no apologies, no nothing! Just yesterday they showed up with yet another damaged door. If you are buying something that costs thousands of dollars when it arrived and is installed it should be pristine, I should not have to accept anything less! Save yourself the hassel, missed work, and aggravation. Hire a different company for your windows and doors! Don't choose Nordic you will, like me, live to regret it!