WindowWorks

I had the pleasure of meeting Marc from Window Works today. He arrived on time for our consultation and promptly addressed my concerns about my windows. Despite knowing he could have sold me new ones, he was honest and informed me that my windows didn’t need replacing. I truly appreciate his integrity! I also wanted to replace my side entry door. After measuring, we sat down and he showed me various options. He explained the materials used in the doors and their energy efficiency. Although I didn’t make a purchase today, I look forward to working with him in the future.

My first experience with Windows Works was about 8-10 years ago. I was very satisfied with the installation of all 19 new windows in my home. The windows, on the other hand, were just above par. Over the years, I’ve had to replace about 4 windows that had leaked and fogged up. The first 5 years are free for both the window and labor under the warranty. After 5 years, just the windows are covered and NOT LABOR. I currently have 2 windows that need to be replaced, but I don’t feel like spending the money to have them repaired as they’re out of Labor Warranty. Fast forward to today. I had three windows damaged in a storm that needed to be replaced, so I contacted Window Works to replace them. Windows Works is now owned by Leaf Home Enhancements, which I didn’t know until they sent me a quote for the 3 new windows. I went ahead with the quote regardless. When my initial whole house install was done, a Window Works truck showed up with two installers wearing Window Works uniforms who were awesome. This time it was a white unmarked van and one guy dressed in normal clothes. At first I had no idea who he even was until he came to the door and said he was there to install some windows. I’m assuming that Window Works no longer have their own installers and just hire subcontractors to do their work. That should have been a red flag as the entire install for 3 new windows went horribly. One of the windows was actually installed crooked somehow, and he had to come back and fix his mistake. The entire installation job on all three windows was done poorly. The caulking was so terrible that the weep holes on the outside of the windows were actually caulked up! I had to cut out the caulk so the window would drain properly. Even the windows I received were damaged. One of the screens wouldn’t fit and the other had a tear in it. The bottom sash weather stripping was installed incorrectly. I have several pictures showing all the problems. My advice would be to look somewhere else for windows! Never ever using them again!

Overpriced, poor workmanship, and poor quality. It's been over a year and a half since we replaced every single window in our home using WindowWorks, and we are still dealing with newly installed windows that are difficult to open even after paying well over $1000 per window. These were standard double-hung windows, a replacement of the 19-year-old windows in our mass-produced suburban home of the same age. Don't believe the hype about energy efficiency; our home still gets warm from the sunlight, and the AC runs just as long. Also, we didn't see any decrease in our heating bills in the winter. In a nutshell, ZERO energy savings. The job took over two days because the crew they sent was short a man. They also forgot to include J-channel for all the windows, an omission that added considerable time to the install. Caulking was shoddy. Windowsills and drywall were chipped and cracked, requiring repainting. We have called WindowWorks to come back multiple times to deal with these issues. While they do send people out willingly, it's getting tiresome and intrusive. I attribute WindowWorks lack of performance as a result of poor planning, skimping on labor, and a general disregard of doing things right the first time. I should have known who we were dealing with when the salesman who pitched us these windows broke our living room chair and left us with a $125 repair bill. I can only warn others to avoid this business. Stay away.