Local window and door installer offering replacements, new installations, and related trim work for Raleigh, North Carolina-area homes. Known for organized scheduling, clear estimates, and attentive communication.
Homeowners cite attentive communication, patient answers to questions, and clean installs. Quotes are typically itemized and timelines explained in advance. The team provides guidance on product choices to match budget and style Local experience that helps homeowners across Raleigh, North Carolina compare a more region-aware provider.
Serving Raleigh, North Carolina, Wendell, and nearby Triangle communities.
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Services include replacement windows, new window installation, exterior door replacement (entry, patio, and storm doors), sliding glass doors, french doors, repair of window/door trim and casing, and removal/disposal of old units.
Reviews frequently highlight clear communication, punctual scheduling, and installers who explain each step. Many customers note neat workmanship and satisfaction with the finished windows and doors, along with itemized quotes that match the final bill. A small number of reviews mention isolated customer service concerns on-site, but these appear to be exceptions within largely positive feedback.
Randy and his crew were amazing to work with! They were respectful, helpful, and kept me informed through the whole process. The windows and doors look great, and the quality and care really show. Highly recommend this family-owned company!
I'm so happy with my experience throughout the whole project. Randy was so attentive and patient. (Some say I ask a lot of questions) he answered all my questions and put my mind at ease. The work came out amazing and his professionalism was more than i could of hoped for. He walked me through the whole process. I really feel like he cares about his clients not just doing another job. I will definitely recommend and use him again in the future.
I highly recommend Raleigh Windows and Doors. The owner, Mr. Wells, is a pleasure to deal with. His installer David could not have been any more gentlemanly & efficient. They did a nice job, and the price was very fair.
Randy was communicative and easy to work with, Jimmy did a great job with the installs and answered some questions for me along the way. I thought it was as easy as it could have been to get the work scheduled and done. I was happy with the quote, timeline, communication, work that was done, itemized cost sheet, and everything else. Everything in their purview came out excellent and we can now enjoy our home even more, just need to paint a little now. Thanks!
The good: I had a tight timeline for getting a new door installed before the house was being painted and Randy was able to make it happen. He is also pretty good at communicating - responsive to calls and texts.The bad: Basically everything else. Jimmy (the guy who actually seems to do the work) has extremely poor customer service skills, arrived late, and just generally acted annoyed at my existence/questions. The door is extremely cheap, and the first one had a broken jamb that seemingly wasn't noticed until I pointed it out. Once they got a second door installed, I had to spend the next month going back and forth with Randy on the fact that I can see light through the side of the door. Sure, the door is basic, but at a bare minimum it should seal all the way around. I'm not sure if the issue is with the install or the door itself, but Randy finally came out to "fix" it, and basically did nothing to improve it except try and stretch the weather stripping to fill a huge gap that shouldn't exist in the first place.I figured I would try a local company, but I definitely regret it. Lowe's installed a door for me in 2021 that was ~$200 more expensive but is leaps and bounds better than what I got from Raleigh Windows and Doors. Take your business elsewhere.
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