Local showroom assistance for Pella window and door selection with coordinated installation support for replacements and new projects Serving homeowners across Rochester, New York.
Local showroom access to Pella’s product lines, knowledgeable guidance on fit and style, and coordinated installation support. Clear communication on timelines and product availability Local experience that helps homeowners across Rochester, New York compare a more region-aware provider.
Rochester, NY and surrounding Western New York communities.
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Window and door product selection, in-home measurements, replacement window planning, new construction window planning, installation coordination, warranty and parts support through Pella.
Luiz and crew completed a Pella replacement window installation simply and easily that exceeded my expectations. Highly recommend both the excellent product and the professionalism of the installers.
Love my new Pella windows and the price!Renewal by Anderson wouldn’t do my job, too small. Pella did the job in 4 hrs and 65% the cost. Highly recommend Pella to anyone in the Rochester/Buffalo area.
Very good experience from ordering 3 Pella custom double hung windows for the front of my home. The installer had no issues with installation. 2 screens were torn and a call to pella and new ones were shipped to showroom. Thrilled to have new windows facing west with this harsh winter in western new york!
New windows were installed last week. Initial thought is AWESOME! Obviously time will tell how awesome the product really is. Hopefully a further review in 25 years is just as enthusiastic. The windows seem well built and strong. Very pleased at this point with the product.Our window replacement was not going to be easy due to the unique architectural features of our house. One of the reasons we went with Pella was our confidence with the install process. Our salesperson took measurements for pricing. The install manager took measurements for the actual work. He had the installer on facetime, showing him the design of the house and reviewing the install process with me. It provided great reassurance that this job would be done correctly.The install team did not disappoint when the time came for the actual installation. The process was even more difficult than what was planned. The skill and professionalism of the install team was second to none! They did an outstanding job! We could not be happier.From start to finish the process of getting new windows was a bit over six months. In todays construction world, that is lighting speed. There was a hiccup in the process. Upper management of the local office got involved and rectified the situation. Remove the hiccup and everything was outstanding. At this point of our relationship with Pella we would highly recommend doing business with this company.
Pella in Rochester, NY replaced our original order and delivered new wood clad aluminum replacement windows in less than 3 weeks. Their customer service was outstanding. The owner personally made sure we received an exceptional product that stained beautifully matching the windows in our family room.
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