Ace Glass Company

I’m very disappointed with my experience. This company replaced an insulated glass unit (IGU) in a window prior to my purchase of the home. From the very first rainy season after installation, the window leaked from the interior corners. I have photos documenting the leak during that initial warranty period. The installer later acknowledged that the exterior perimeter of the IGU was never weather-sealed, yet claimed this was an “optional” service rather than a required part of the installation. As a result, the window allows water intrusion during any kind of rain. When I contacted the company to resolve the issue, responsibility was repeatedly deflected to other parties, and I was told the warranty had expired, despite the defect existing from the start. No reasonable effort was made to correct the incomplete installation, even with active leaks during the rainy season. I would not recommend this company if you expect proper weatherproofing, accountability, or support when issues arise. In the future, you should just answer the questions that are asked towards you Alex rather than deflecting and going on side tangents. An amusing part of my interaction with this company was, when the owner said "if you get the scaffolding setup there (very expensive), we can come and caulk the exterior for $700".

Over the past several years, we have hired Ace Glass Co. multiple times for various properties with varying window styles here in San Francisco, and have to say that they are incredibly responsive, fairly priced, very friendly, and the results of their work is always perfect. Great company providing Excellent service!

Ace Glass delivered exceptional service installing a custom glass cabinet door. The entire process was smooth and professional, with great attention to detail. The finished product looks stunning and fits perfectly, elevating the style of my space. Their communication was clear, and the installation was quick and hassle-free. I couldn’t be happier with the quality of their work—highly recommended!

Excellent service, excellent quality work, fast, and friendly and priced fairly. Ace Glass Company was a real pleasure to do business with. They came out and gave me a quote soon after I requested it. Their pricing was competitive, and when I called to schedule, they came out the next morning and finished the job in one visit, and it looks great. I couldn't ask for more.

I live in one of those 1930's San Francisco homes with a center patio. I think the windows that look out on the patio is original work. They are single pane and starting to leak when it rains. I called Ray at Ace Windows and he responded quickly, gave me options on window glazing ( don't want to replace them) and ways to upgrade them. I have not pulled the trigger yet on having the windows done but they have been great to work with.