Dotto Glass, Inc.

The Dotto Glass team did a super job! We had some double pane windows replaced and updated front door glass. They were super professional. The glazier that completed the work was detailed and skilled - also did a great job cleaning up. Highly recommend.

After entrusting this local family business with replacing our skylights that were almost 20 years old and had a few craze lines in them we were put through 6 months of construction hell. Their team walked all over our tile roof, without remorse even though it was (in their report "a few cracks" and left us with what the roofer then called "a bag of smashed potato chips". Over $30K worth of roofing damage and repairs had to be performed from their NEGLECT, in which their insurance company did cover, but over 4 months of heavy construction to re-roof numerous sections (and sadly a new color of tile, due to availability). 6 months later, we notified Dotto (Keith) about our skylights starting to crack, in numerous places, after several more emails he came out and took photos saying that he was going to contact the manufacturer...never heard from him, then several more emails after the cracking became worse, in which he said he was still waiting to hear back from the manufacturer but he requested more photos (more on that lie later).

Long story long.....He said the manufacturer stated this was from some "chemical" that must have been used inside our home during our remodel...mind you the remodel didn't even begin until 6 months after the skylight cracking was reported and photos were sent to him, so that is entirely false. I did contact the manufacturer directly who was very knowledgeable and interestingly enough said he had never been contacted by Dotto glass until the day before, not 3 months earlier as Dotto assured us he was waiting on him and then requested more photos....

What DID happen that is absolutely the cause (as I reported to him) was the installers were frantically trying to install them on the day of installation and I witnessed them down/up and on the phone for almost the entire day carrying one piece up and down after another scratching their heads...is they were trying to place them in the WRONG order (the smaller one needs to go on first, but is hard to see) for HOURS and many back and forth and up and down (hence the potato chip roof they were not concerned with) to finally figure it out. After speaking to the manufacturer, and he confirmed that indeed these materials are sensitive and can only be cleaned with neutral solutions...I am confident they had to use solutions that day to remove their many many fingerprints from their puzzle playing that they were not aware would cause this reaction.
Nevertheless, Keith after offering to pay 50% of the cost of the windows, when we responded we expected our payment at this point in full, then decided he would not issue a refund at all as the release of liability after the roofing damage their company caused was signed would protect them from all the damage they had done, including to their very own windows they charged us for. A year later, these windows look 10X worse than the 20 year old windows they "upgraded", our roof now is mismatched with tile color and I feel obliged to be sure that nobody else earns this companys trust, that has no integrity in treating people fairly, standing behind their workmanship or taking accountability for their actions that actually cause damage when they charged you for a high quality product. Shame on you Keith Dotto, do better for people that trusted your company with their money and home.
As a small business owner I will always cheer for small business owners and understand when things are out of our control or situations occur that require a redirection. This entire situation is just fraud and misuse of professional trust and I feel others should know they don't deserve their trust or money.

Amazing experience. Dotto Glass is a family business. One of the owners came to our house to fix our 40 yr. old coffee table-top. He took it to their shop for several weeks to get the brass screws out that held the old cracked glass. Today both owners brought our table back. It is a beautiful heirloom thanks to Dotto Glass. The table weighs several hundred pounds so moving it was not easy; over the years the brass screws had fused to the metal sides of the unit. The effort to get it apart and put the new top on was huge. In summary, no job is too difficult for Dotto Glass; we are very thankful.