Sound View Window & Door, Inc.

We had a very poor experience with this company. I am an assistant, and my employer hired this company for a project. They made an error on the installation and came out to fix it. After they left, we realized that the window trim was not the same on both sides. We measured and sent pictures. Instead of having them come out a THIRD time to fix the error, we thought it was appropriate to ask for a small partial refund for 10 percent of the cost for the one window for the two errors and inconvenience as we were happy withy the rest of the project. They said that it falls under the installation warranty. We are generally amenable to warranty over refunds but given that this is would be the third time they were coming out for something we expected to be done correctly the first time, I wanted to read the read the warranty. I requested they send it to me. They never responded to my email, so I followed up the following week. They said they already shared it with my employer and did not attach it to the email. Overall we are slightly disappointed with the two errors, but understand that mistakes happen. However, we are extremely dissatisfied with the customer at soundview.

Had a wonderful experience with Soundview. The estimate process with Jeff was fast. I got a detailed line item estimate which allowed me to see how much each window and door was costing me. I had 11 windows replaced, two sliding glass doors and a new front entry. The install with Baxter and Joel went smoothly. They both were friendly and took care of my house. I recommend them highly. They took my old front entry with one door and turned it into a two door entry. Looks amazing.

The team at soundview is exceptional, prompt responses, transparent and precise communication, and amazing craftmanship. Pawel installed a beautiful new oak door in my kitchen and I could not be happier. Great service all around from start to finish.

A last minute cancellation moved up our install date which was great. Everyone from sales, to the measuring/management crew, and Anthony (who did the install) were excellent. Very knowledgeable and professional, and much better priced than other estimates we got. 10/10 recommend these folks. The results are beautiful.

I had a very good experience with Sound View. They were willing to take on a project that many others in the area weren't, and Pawel did an incredible job walking me through every detail and involving me in every single step of the decision making, and tailoring to my needs. The installation was done exquisitely in a timely manner, and no mess was left behind. Very professional and friendly as well. Would definitely work with them again in the future!