Business ProfileVerifiedWindow Installers in Upland, California
J. R. Door & Window Inc
J. R. Door & Window Inc offers replacement windows, doors and window coverings in Upland. Jeff Roberts started the business in 1989 after 13 years selling doors and windows to homeowners and contractors.
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Business Highlights
- It is family-owned and operated.
- It is a Milgard-certified dealership in the Inland Empire.
- Its installers are installation master certified and Lead Safe certified.
- It offers a written lifetime installation warranty.
- All installations are completed by its in-house team.
Service Area
Upland, Chino, Chino Hills, Claremont, Diamond Bar, Fontana, Hacienda Heights, La Verne, Ontario, Rancho Cucamonga, San Bernardino, Corona, Riverside, Los Angeles, Orange County, the Inland Empire and Pomona Valley.
Public local listing. J. R. Door & Window Inc is one of 9 window installers ProsGrade lists in Upland, California.
Listing details
9 services listed, including Replacement windows, Window and door installation and Entry doors. Open weekdays, closed on weekends. 61 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How J. R. Door & Window Inc compares with the other 8 window installers on ProsGrade in Upland, using public Google ratings and review counts.
- One of 9 Upland window installers on ProsGrade.
Services Covered
9 services- Replacement windowsMilgard Tuscany, Trinsic, Style Line, Ultra and A250 lines.
- Window and door installation
- Entry doorsTherma-Tru fiberglass and steel doors.
- Patio doorsMilgard.
- Window blindsNorman wood, faux wood and CityLights aluminum.
- Window shadesNorman honeycomb, Roman and roller styles.
- Window shuttersCustom, handcrafted Norman shutters.
- OEM Milgard parts
- Door hardwareEmtek and Baldwin.
Reviews
What customers say
Customers praise the crews for arriving on time and being professional. One customer credited Steve with getting a wrong-sized window sorted within days; another reported that a sliding-door project remained unfinished after a missing part, with updates only when they called and a promised return visit that did not happen.
Customer Reviews
Debbie Salas
I cant begin to explain what an amazing experience we had with this company. Our first encounter was with Steve and he was amazing, paid attention to detail, and was not out to price gouge us, which we so appreciated. The workers that arrived were so nice and I trusted them all. The work they did on our house was not an easy job to say the least. The prior owners of our home had installed defected windows that didn't fit. Our new windows fit and are just beautiful. I can't say enough about this company I would HIGHLY recommend !!!!!!!!!
Paul Kielsmeier Sr
From visiting the showroom, to placing the order for 2 exterior doors openings- front double door and kitchen dutch door with shade built in, to the install crew this company is 5 Star. Just placed another order for our garage door with built in shade. You won’t be disappointed going with JR Door & Window!!!
Greggory Pulcher
I hired this company to install a sliding glass door. The quote process and installation were perfect -- they were clean, professional, and arrived when they said they would. Great start!
However, the door was missing a piece from the manufacturer. The installers noticed it right away and created a service ticket. At the end of the week, I followed up to make sure my ticket was logged and provided all the necessary information.
Since then, I've been the one constantly following up. I called every two weeks to make sure I wasn't forgotten. Each time, they insisted the part had been ordered -- until a few weeks later, when I was told the wrong part had been ordered. They said they would rush the correct one, but I never received any updates unless I called first.
Now, three months later, I spoke with another representative who admitted that nothing had ever been ordered. So, they lied to me for months. That rep promised to come out the following Friday, but no one showed up, no call, nothing.
At this point, my project is still unfinished, and the lack of communication and honesty is unacceptable. It's been three months, and they still can't manage a simple phone call. I wouldn't recommend this company -- you're better off paying a little more for a company that actually provides some level of customer service.
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Frequently Asked Questions
What does J. R. Door & Window's installation warranty cover?
It covers installation workmanship only; windows and doors have separate manufacturer warranties that vary by brand and product line. The installation warranty lasts as long as the homeowner owns the home.
Can J. R. Door & Window's Portrait honeycomb shades be motorized or custom made?
Yes. Portrait honeycomb shades can be motorized and custom made for windows, skylights or patio doors.