Chateau Flooring Inc

Update#2: We ended up going to Brothers Flooring and It was fantastic. Less expensive, quick install. Update: Owner now modified their response, which was the right thing to do. Very disappointed by the entire experience with Chateau Flooring. Unfortunately nobody got back to me to let me know they received my email or let me know they were looking into it. We heard nothing. I sent you notice on The weekend, not Friday to let you know not to bother because nobody had gotten back to me even to let me know they were working on it. For comparisson we contacted another flooring company the same day we saw you. They were much more eager to get back to us and let us know they were working on it. I did not change the product, I changed the finish. Your price was high by 20% for the exact same product even with the "freight fees" waived. Such a privelage for you to advocate for me to get a better price. Poor customer service and lame excuses. You would have been better off not responding. Updating review. Under new ownership. I think they forgot about me. We visited this place last week to replace 350 SF of carpet for hardwood. We haven't heard anything back, no quote, no communication. I think our project is a little too small for this company. Went with another company and got a response right away. Previous owners were better

I don't write many reviews, but I had to for Chateau Flooring because of how impressed I was with them! Jodi was great to work with right from the start - she was very knowledgeable and had lots of great ideas to help with our flooring and tile selections and pulling everything together. She checked in during the installation to make sure we were happy with how things were going. Also, all of the installers we had were absolutely terrific - very friendly, efficient and also highly skilled at what they did. We are so pleased with their work and I would definitely recommend Chateau Flooring to anyone!

After being very disappointed with another flooring store nearby, a coworker mentioned to try Chateau flooring. From the pleasant greeting at the from counter to discussions with the owner for a DYI project and having the materials need to finish the flooring, I am so glad I found this great flooring store. For all my flooring needs they are my first and usually only stop needed. Thanks, as I appreciate dealing with local companies.