Carpet to Go Flooring Concord

Sophie Clark on Carpet to Go Flooring Concord

I changed all the flooring in my home to Deacon Laminate. Brian was very thorough and helpful throughout the whole process. The results are beautiful and the cost was quite reasonable!

Mike Gallagher on Carpet to Go Flooring Concord

The carpet installation went great. The crew never stopped working and did an outstanding job. Brian in the office came out to field measure and quote the job
He did a good job and kept me in budget.
Start to finish, I like this company !

kyle nakagaawa on Carpet to Go Flooring Concord

We had a great experience with Carpet to Go Flooring! From start to finish, the process was smooth and professional. Our sales rep Colin was fantastic—his communication was top-notch, and he made sure we were always informed throughout the project. Any issues that came up were handled quickly and efficiently, and Colin went above and beyond to make sure we were happy with the final result. The flooring looks beautiful, and we couldn’t be more pleased with the quality and service. Highly recommend this company and especially Colin for anyone considering new floors!

Jackie Brown on Carpet to Go Flooring Concord

We are very pleased with our new Mohawk flooring in our kitchen. The installers we very respectful of our house and did the job perfectly. Colin at the store is very knowledgeable and helpful with assisting the customer with the many choices of flooring. Will definitely be using them again for the next upgrade.

Carnesha Hicks on Carpet to Go Flooring Concord

I selected this company to replace our floors after water damage based on my initial interaction with Fred, the district manager. He was attentive, knowledgeable, and took the time to help me find the perfect flooring match. Unfortunately, after the measurements were taken and my deposit was paid, the level of communication and customer service declined significantly. Updates were only provided when I reached out first -- there were no proactive calls, emails, or messages throughout the process. While everyone I interacted with was courteous, the lack of follow-through and communication created unnecessary frustration.

On delivery day, no time window was provided. After calling to check, the truck arrived unexpectedly and damaged my mailbox without acknowledgement. After multiple attempts to follow up, I never got a response or resolution. The installer returned late the next day without notice or apology, and there was still no update regarding the damaged mailbox. Days passed with no outreach from anyone at the company. (The installer/ driver eventually replaced my mailbox about 6 days after the incident)

The installation was also left incomplete, with visible nail holes and unfinished trim that I was not informed in advance wouldn't be painted (Pictures of "Completed" work). To date, I haven't received any communication or follow-up about these issues.