The Flooring Center - Flooring America

RUN, RUN, RUN!!! These people are horrible and don’t know what the hell they are doing!!! First they can’t do carpet at all, second we had them do tile around our fireplace and 3 months later this is what it still looks like also it’s so bad we have to have them tear it all out. Sid is the worst he lies he’s rude and when I asked him why they offer something they clearly can’t do Sid came back with ohhhh I didn’t know you wanted a custom job SMH no Sid we want the crap job like you gave us. Do not do business with this company!!!!! Don’t get me started on the mess they left in our backyard for over two months. I wanted to give no stars but it’s not an option!!!

We went to several flooring places around town, looking to replace the flooring in our new construction home. Sid and Ivette were great and answered all of our questions! They took the time to pull samples based on our preferences. Scheduling was easy and the crew was fast and efficient! There was some finishing work we asked them to address and Sid quickly problem solved with us. I’d absolutely recommend this place to anyone!

The crew showed up in an old beater truck. They did not speak english, one of them knew a couple words. I had to pantomime everything. No shoe coverings to protect the new carpet. Their furniture moving skills were almost acceptable even though all of the drawers had been taken out, so the pieces were not very heavy. The clean up after the work was below average leaving some glue and and carpet shrapnel around. Never received a call from Sid, the salesman making sure things were going smoothly. The crew did a good job of actually laying the carpet though.

The people we worked with were nice, so I do want to note that. Our entire house had to get floored and these guys did it. The initial install was alright except I noticed a few tiles under a lot of tension. I was told not to worry about it, but then the tile snapped under the tension a few weeks later. We’ve also had other spots that are buckling up now as pictured. It took months to just get them to come out and look. Then a couple months for them to order the replacement planks and then once they came back out they determined they ordered the wrong stuff. So a lot of time wasted for them to attempt to glue down the spots, which was not largely successful. I wouldn’t expect to have to call a flooring place out about a half dozen times to inspect and fix their work just two years after install.

My home flooded and one of the things that needed to be replaced/repaired was my flooring. They came out to do the measurements first and they were very friendly & professional. When I went to pick out the flooring, they were knowledgeable, helpful & very patient as I decided on the main floor vinyl planks & bathroom tile. They offered opinions when asked and made the experience so pleasant and easy. I highly recommend!!