Palmetto Floor Coverings

We had an excellent experience working with Stacey Koepenick, from Palmetto Carpet & Floor Coverings, on our new wood flooring. From the very beginning, she was professional, knowledgeable, and incredibly helpful. She took the time to understand exactly what we were looking for and guided us toward the perfect wood floor for our home. Stacey’s expertise really stood out. She clearly explained the different wood options, finishes, durability, and maintenance so we could make a confident decision. She was patient with all of our questions and never made us feel rushed or pressured. What truly impressed us was her outstanding customer service. Stacey stayed in communication throughout the entire process and made sure everything went smoothly. The end result is going to be absolutely beautiful — our wood floors will completely transformed the space, and we couldn’t be happier. While we were completing the order forms, the owner, Dennis, came by to personally thank us for trusting them with our flooring needs and asked if there was anything else they could do for us. I shared the great service we had received and thanked him for checking on us. As a thoughtful gift, he handed me a cleaning solution for our new flooring, which we truly appreciated. If you’re looking for someone knowledgeable, professional, and genuinely committed to customer satisfaction, I highly recommend Stacey!

Our experience began with having the rep come to our place and bring samples to try to match existing flooring. She brought several samples and helped us choose wisely. Soon after we were booked for an installation date. They showed up on time as promised. The attention to detail is remarkable. The way the installed diagonal flooring meets the diagonal in the existing flooring is above and beyond. It is seamless and nobody would know the two jobs had been done years apart. The installation man was very particular and exacting in his standards as you would want for a job being done on your property. He even decided to change the thresholds to create a better look. We were out of state so they sent us pictures each step of the way. Some of the sawdust fell onto a neighbor’s deck and they sent a clean up crew to appease him. I cannot recommend them more highly. Superior work with an excellent outcome!