Oshawa Carpet One Floor & Home

We were very happy with changing ALL CARPETS of our home with them. They helped us going through all the steps of the purchase, from the quote to the adjustments after installation. Karoline was very patient in multiple visits and careful with the detailed measuring on our house, all the way to the post-sales. Don’t get me wrong, a big project will find issues, and we did find ours. But the reason why I’m giving 5 stars is exactly for this reason. They acknowledge, came back and fixed. Karoline was instrumental to orchestrate that. I appreciate not buying from the competitors, for having someone advocating on finding Canadian Brands, and having installers who actually care for my place. Thank you for the service, see you in 10 years (or more?!) ?? First photo before, two photos of after in one of the rooms

I had a very positive experience at the beginning stages of my purchase. After installation, I was disappointed with the attitude of the installers when I raised a concern; however, the store responded promptly and reassured me that the issue would be resolved, which I greatly appreciated. Shortly after installation, I began noticing hard spots under the carpet. I was informed this was caused by the underpad containing hard pieces. This came as a surprise to me, as I have never encountered this issue with carpet in the past. The store was quick to offer a full replacement of the underpad, which demonstrated excellent customer service. That said, the issue extended beyond just the stairs—it was present throughout the basement. Unfortunately, after having already moved everything back into the space, it became unmanageable for me to clear it again for a full replacement. The store did come back and replace the stairs, which was greatly appreciated, but I was surprised that no follow-up call was made afterward to confirm everything was resolved. While I value the responsiveness of the store and their willingness to correct the situation, I remain disappointed with the quality of the underpad itself. In my opinion, it does not meet expectations, and I would caution others against selecting this product.

Sales staff is very friendly and helpful with all of my budgetary needs and found products that worked for me. Helped me decide what product was best for my lifestyle and I ended up with beautiful engineered white oak flooring. Installation was excellent and squeak free even over our 1960's era subfloor ????