Oshawa Carpet One Floor & Home

We were very happy with changing ALL CARPETS of our home with them.

They helped us going through all the steps of the purchase, from the quote to the adjustments after installation.

Karoline was very patient in multiple visits and careful with the detailed measuring on our house, all the way to the post-sales.

Don’t get me wrong, a big project will find issues, and we did find ours. But the reason why I’m giving 5 stars is exactly for this reason. They acknowledge, came back and fixed. Karoline was instrumental to orchestrate that.

I appreciate not buying from the competitors, for having someone advocating on finding Canadian Brands, and having installers who actually care for my place.

Thank you for the service, see you in 10 years (or more?!) ??

First photo before, two photos of after in one of the rooms

I had a very positive experience at the beginning stages of my purchase. After installation, I was disappointed with the attitude of the installers when I raised a concern; however, the store responded promptly and reassured me that the issue would be resolved, which I greatly appreciated.

Shortly after installation, I began noticing hard spots under the carpet. I was informed this was caused by the underpad containing hard pieces. This came as a surprise to me, as I have never encountered this issue with carpet in the past. The store was quick to offer a full replacement of the underpad, which demonstrated excellent customer service.

That said, the issue extended beyond just the stairs—it was present throughout the basement. Unfortunately, after having already moved everything back into the space, it became unmanageable for me to clear it again for a full replacement. The store did come back and replace the stairs, which was greatly appreciated, but I was surprised that no follow-up call was made afterward to confirm everything was resolved.

While I value the responsiveness of the store and their willingness to correct the situation, I remain disappointed with the quality of the underpad itself. In my opinion, it does not meet expectations, and I would caution others against selecting this product.

Sales staff is very friendly and helpful with all of my budgetary needs and found products that worked for me. Helped me decide what product was best for my lifestyle and I ended up with beautiful engineered white oak flooring.

Installation was excellent and squeak free even over our 1960's era subfloor ????

We were thinking about replacing our upstairs carpet as it was worn and off colored.
The moment we walked in, we were greeted by a friendly Harrison. We were shown the different styles of carpets and explained what we were looking for . You're allowed to take home the sample swatches so there could be some stock missing if someone's signed out two or three of them. My only complaint here is there is a large sample on the front and tons of small samples on the back... Hard to get a feel of how it'll look with only small samples. I know you can't keep excess stock everywhere but maybe if they kept some scrap from jobs of the most common colors and had larger samples handy it would help. They do however, have another way to get an in home view. They have an app/website where you can photograph your home and test the carpet color on that photograph/room. I found it was fairly accurate and we chose the carpet color that looked best .

You do pay for the carpet 100% in advance. We were a little off put because when do you ever pay in advance . But they do have a 100% guarantee and will even rip out the carpet and replace if with a different color if you decide you don't like it. They have such great reviews, we went ahead and booked.

We opted to rip our our own carpet out to save a little money on install. It does take some time as the edges can be a hassle but all in all it wasn't too bad. Install day came and our installers Mark and Luigi were great. They joked around with eachother and were a delight with our doggies.

When the carpet was initially brought into the house we had an "Oh NO" moment. We thought we chose too light of a color and they would have to rip it out. But, once they started installing it on the stairs the light hit differently and we both knew it was perfect. The carpet itself is thick and luscious. Feels like you're walking on clouds.

You get what you pay for 100% and we are 100% happy with the choice we made to go with carpet one. Thanks to Harrison and the team for the guidance .

Recently we had Oshawa Carpet One for a relatively small project in our home. From picking the carpet to installation the staff were great.
Danielle came to our home to measure and help finalize our choice and followed up after installation to insure we were satisfied. We had custom runners installed on our hardwood stairs with a templated continuous area rug on the landing between staircases.
The installers were great!
Everything went according to plan and there was good communication as to dates of measure, templating and installation. No delays, no surprises.
Thanks for a job well done!