West Coast Flooring Center

A huge shout out to Frank at West Coast Flooring. Frank was great to hear my needs and provided best options for my house. I selected the carpet and upgraded padding with memory foam for a great carpet feel under the feet for upstair bedrooms.

Then I selected the LVP plank flooring for downstairs. I have a hard time visualizing things but Frank went above and beyond visiting my home several times with various samples and helping me finally narrowing the option. Then Frank project managed all the phases of demo to prep (tile, hardwood, vinyl, carpet) then seeing it thru with installation. Oh and then there was updating trim. You guessed it, I had no idea but Frank helped me with the selection best for my home with tall ceilings and style.

It was easy to trust West Coast because of Frank. And also Rueben who was with the installation crew with managing the finishing crew with precision on trim, corners, rounded corners. West Coast has the best teams and timeliness with the whole project.

Orion & George did an excellent job installing our carpet. They arrived on time & couldn't have been more professional. They completed the entire job on our 880 sq ft home in 6 hours. Angel, the salesman at West Coast Flooring was super patient with us & showed us several color options & patterns. We are borderline ocd when it comes to choosing products for our home. I compared prices from several companies & theirs were the best. I wanted a quality carpet that would last a decade or more. They had the carpet we wanted. Big 5 stars to you & your team. Thank you West Coast Flooring.

We used West Coast Flooring twice and should have learned our lesson after the first time. This was by far the absolute worst experience dealing with a company from start to finish not once but twice. We had flooring done in January on one entire downstairs and the installation crew that was sent out had to tear the floor up 3 times due to improper installation and prep. They just poured leveler all over, did not smooth it or level it, they left a mound in front of our fireplace that you could put a marble on and watch it roll down the slope they left, there was a huge space in the area directly in front of our front door that you could see the flooring flex. They had to tear up the floor again to fix both areas which meant adding another day which could have been prevented by just doing it right the first time. The base trim they installed started coming off the walls within a week or so, they left gaps where the leveler was poured in between the flooring and the base trim. This was the first mistake we made. Communication with this company, the installers and customer is horrible and never on the same page. The second mistake we made was giving them another chance when we decided to do the entire upstairs carpeting this November. We requested to not have the same installers out so they sent out another installer this time. We were quoted this being a 2 day job by Rob, never given a contract to sign for it either. We're a family of 4 with 3 cats and 3 dogs with school and work schedules to balance on top of it. I asked Rob what areas were being done which day so we could have all the furniture taken apart and moved for them and then move everything back the 1st night so they could do the other area the second day. When the installers showed up there was only 2 of them, they had no clue what was told to us, didn't know they were supposed to be doing baseboards as well (this was no fault of the installers just poor communication once again from west coast).
The first day not a lot ended up getting done and our two day job turned into a 3 day which turned into a 4th day which turned into a 5th day. We planned on 2 days and had family coming in from out of town that had to get a hotel for the first night they were here because the job took 3 extra days and we still had to put our house back together. The installers picked up the baseboards and installed them and being already frustrated about this once again we didn't pay attention to the baseboards that they were installing were only primed and not painted. They were not given the correct items when they picked up from west coast, so now we have brand new carpet installed with unpainted baseboards with filler all over them, scuff and other marks. They had to come back again and paint the entire upstairs base boards over the new carpet. The second set of installers had to fix the downstairs baseboards that the first company messed up as well as the one room of carpet that the first installers installed was coming up. After they looked at it there was not one of those strips that grip the carpet installed by the first company where the carpet meets the floor which is why it was coming up, they also pulled the corners off of the base trim and there were no nails in some of the pieces. Everything finally has been fixed but we will never use West Coast flooring again or recommend them to anybody. Use your best judgment when using this place.

This review is long overdue but still relevant. In March 2023 I visited several local flooring companies to get a rough estimate on luxury vinyl plank flooring for our new build home. West Coast provided us with a reasonable estimate, but it wasn't the lowest, so when the time came to actually install the flooring I went back to another business at first. Unfortunately, after measuring the model floor, their actual bid for the job was substantially higher than I expected - higher even than the price from the builder!

Long story short, I went back to West Coast. Frank stood by the original estimate and West Coast installed the flooring at a significant savings from the builder. West Coast's installer was very professional. When the close of escrow was delayed we had to push back the installation of the flooring. The installer was very flexible and kindly worked around the painters who had to come back a couple of times to do finish and touch-up work.

Just a note: This is not our first experience with West Coast. In 2016, they installed beautiful hardwood floors in our previous home. Like this time, the price was very reasonable and the installation process was smooth and professional. We lived with those floors for nine years without any issues.

We highly recommend West Coast Floors for price, product, and quality service.