Elite Garage Doors & Gates

Looked for a company with 4.5 stars or higher before I even attempted to schedule. The service industry right now should be ashamed of themselves. No one cares about the customer experience anymore. "Elite" garage doors allowed me to book an appointment online. I initially set up appointment for 10-12 today. Received a call at 8:30AM that they needed to bump me. Fine it's Saturday and I can be flexible. Moved from 12-2. Just received call an hour into me waiting that they had a tech call in sick. I did not give them an opportunity for my business and I will not again. Told them to cancel appointment. You obviously make enough money to not need new customers, so modify your website so you can only book one ELITE appointment each day.

I was royally overcharged and, had I shopped around, I would've saved a lot. I included my invoice below to all who're curious. I called them out to replace two springs on a two car garage door that hadn't had maintenance in 15ish years. I liked the repair tech personally and it appears he made the repairs right but I won't know for awhile I suppose. The issue was they were saying this part is broke, that part was old, etc. which seemed believable considering the door's age. Eventually I needed the 'Gold Overhaul' package for a complete overhaul on my garage door's hardware (not the actual opener). I didn't shop around or look at the yelp reviews because it was an emergency situation but wow do I wish I had. Invoice (copied directly from the invoice): 1 Gold Overhaul to rebuild door, to include 2 torsion springs, cable pair, end bearing pair, center plate, center bearing, Pair of drums and roller, 3 Year Parts and 90 days Labor Warranty = $2,499.99 Labor to preform work to include, Lubrication, adjustment and service of Garage door = $395.95 The parts list (they didn't list the prices individually): 234 x 1-3/4" x 35" Oil Tempered, High Cycle Torsion Spring (Black) x 2 Center Bearing Plate x 1 2" Nylon, 13-Ball Bearing, Roller w/4" Stem, each x 10 7' Torsion Cable, Pair x 1 Center Bearing x 1 400-12 ~ Torsion Drum, Pair x 1 E/B ~ End Bearing w/Plate, Pair x 1 It's not a scam necessarily since I was the one who stupidly agreed but here are the shady practices: Bundled package pricing - I have no idea how much the warranties ended up being. The labor was also charged separately after already charging a premium bundle and being told 'this includes everything'. Zero-dollar line items - Prevents price comparison. Based on what I'm seeing though even for high-end hardware it shouldn't cost this much. I gave them 3 stars because they did the work, I liked the rep, and I ultimately paid the price, but I feel like a moron for hiring them.

As a single mother with three kids, this service is unacceptable. I was overpriced for the repair of the cables, and when it was repaired afterward it was still having trouble. I call again to have someone look at the garage door and was told I would have to install a new system, which was almost two thousand dollars. I took a look at the garage myself and the problem was the sensor was moved and out of place, so I moved the sensor and it was easily fixed, no system replacement needed. I have no complaints about the first repair, which was about 1.4k, but they overpriced me for a new system and a labor fee, when the person did nothing but stand in my garage talking to me, the door still not fixed. I called the next day saying I was overcharged, and had my cousin who was experienced with garages on the phone with me and the manager, instead of finding a solution she was yelling and cussing me out telling me I was only looking for cheap work. I'm calling BBB for the dispute for payments. I emailed the owner of the business about this situation, but I'm not even sure if they gave me the right email. Ridiculous.