John R. Landon Homes Signature 64's at Lexington Frisco

I want to express my appreciation for the Warranty Services team for their outstanding support in addressing the water leak at my home. From the initial notification to the final repair, the entire process was handled with exceptional care and efficiency.

The warranty service is excellent. They were very responsive and took care of our reported issues thoroughly. They managed communications between different contractors and providers well and coordinated all moving pieces thoughtfully. Special shoutout to our warranty manager Henry who made multiple visits to our home during the repairs and made sure everything was fixed properly.

I wanted to take a moment to share my recent experience with the Warranty Services team. They truly went above and beyond in addressing the water leak issue at my house. From the moment I reported the problem to the final resolution, their service was nothing short of exceptional.

06/13/2022: The issue is not resolved yet.
05/09/2022: The issue is not resolved yet.
04/25/2022: The issue is not resolved yet.
04/18/2022: No response yet from Landon.
04/11/2022: There is no resolution from Chris powers, Tami Nara and Vickie Grant. Mr. Landon, Can you please help?
04/04/2022: No response from anyone. Vickie Grant is not responding to emails. Mr. Landon, Please respond.
03/28/2022: No response from anyone. Mr. Landon, please respond.
03/21/2022: No response from Landon yet on my issue. Mr. Landon, please respond.
03/16/2022: Still waiting for a response. Mr. Landon, where are you?
03/09/2022: No response from Landon yet. Mr. Landon, Where are you?
02/28/2022: No reaction from Landon Yet.
02/21/2022: No one from Landon has reached yet.
02/10/2022: No one from Landon has reached yet.
02/07/2022: No one from Landon has reached yet.
02/04/2022: No one from Landon has reached yet.
01/31/2022: Still waiting to hear back from Mr. Landon
01/27/2022: Still waiting to hear back from Mr. Landon
01/26/2022: Still waiting to hear back from Mr. Landon
01/24/2022: Still waiting for a response from John R Landon. Appreciate it if Landon could talk to us.
It’s a pain and horrendous experience with Landon homes. Their quality and Warranty process are pathetic. All the other builders in and around Dallas, please see how the vent hood is installed (Upside down) at our John R Landon executive series home. We highly encourage your responses and comments. Landon people are arguing this is the right way of installing a vent hood.
Mr. John R Landon himself doesn’t care about his brand image anymore. I request Mr. Landon to come out from the shadows, meet your customers and visit their homes to see how they feel about your quality of work.