LGI Homes - Port St. Lucie

Fady Issac, the builder’s representative, was fantastic throughout the entire new construction process. He was professional and always quick to address any questions or concerns I had. Fady made sure everything stayed on track and went above and beyond to ensure a smooth experience. Highly recommend working with him if you’re considering new construction!

I love LGI homes! Their wide variety of floor plans gives you great options to choose from. My husband & I I met with Brandon & he is amazing! He’s very knowledgeable & he genuinely wants to help you find the home that suits you. I appreciate how he breaks down the information. Not overwhelming, just simple and easy to understand & relatable.

LGI Homes has an amazing real estate team. Our agent, Brandon, was incredible and really went out of his way to assist us in the home-buying process. As first-time home-buyers, the process was very confusing, but he was there every step of the way. Now that we are in the home, our warranty experience has been extremely disappointing. The warranty is only helpful when it comes to applying band-aids to a problem. Anything requiring an actual fix has proven to be frustrating. We found a chronic water leak in the master bathroom shower three months into ownership. Despite submitting work orders and having workmen come out to fix the issue three separate times, the problem persists. Each time, the shower enclosure was disassembled and 'repaired', reassembled, and the drywall damage was patched, only for the same issue to reoccur within 2-3 months. Most recently, it only took about a week to see drywall damage again. With our warranty about to expire, we submitted a fourth work order to address the water leak once again. The order was quietly marked as completed, despite no work being done or communication from LGI. When we submitted a fifth work order pointing out that nothing had been fixed, we were met with silence. We also spoke with warranty representatives about the situation and they essentially told us anything after the warranty period is our problem. Now we will be stuck with a leaky shower in a brand new home and will have to pay out of pocket for repairs or a full replacement. It is worth noting that throughout our warranty period, we experienced a fair amount of unprofessional behavior from our company representative, Bryon. He became more unresponsive as the issue evolved. There were also unrelated work orders that were fulfilled in which he questioned us about the technician’s decisions, as if to blame us for their actions. Given what I know now, I would not choose to do business with LGI Homes again­. The initial satisfaction has been severely overshadowed by ongoing headaches and lack of support.